Customer Service Advisor

Location: The Entertainer Head Office

Contract Type: Permanent

Hours Per Week: 42.5

Salary: £20k plus profit related bonus

Customer Service Advisor



Do you want to join us on our mission to be the best loved toyshop? The Entertainer is one of the UKs retail success stories with over 162 stores in the UK and a rapidly growing online and international business. Our new store opening programme continues with ambitious plans for further growth.

Toy retailing is demanding and fast paced but also fun and every day brings new challenges and opportunities. We are also a family run company that truly cares about our people, our customers and the communities in which we trade.

Your rewards include: Profit Related Bonus, 20% Toy Discount, Life Cover, Payroll Giving, Pension, High Street & Leisure Discounts, Cycle to Work schemes and free onsite car parking.

Working within our incoming customer service call centre, you will be dealing first hand with customers and stores in order to provide an excellent level of customer service and support.

You will need to be positive and outgoing with a flair for resolving issues, as well as possessing a natural ability to hold conversations. Previous customer service experience is helpful but not essential as full training is provided

Due to the seasonal nature of our business, a flexible approach to working hours is essential.



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