111 Health Advisors (Call Handler) - Stoke-on-Trent [Weekends only]

Location: Elizabeth House

Contract Type: Permanent, Part-time

Closing Date: 28 February 2022

Salary: £8.91-£10.52 per hour. Annual salary based on full time hours: £17,374.50 - £20,514.00. Subject to hours worked

Specific Hours: 16-20 hours per week - Weekends only

111 Health Advisors (Call Handler) - Stoke-on-Trent [Weekends only]

Are you looking for a career path into healthcare but have no medical background?

Are you looking for a career change or a role to enhance existing skills?

Are you passionate about helping others and want to make a difference?


The NHS 111 service is currently expanding, and we are looking for dedicated and passionate individuals to join our team. Are you resilient and resourceful and able to manage calls that may potentially be distressing or an emergency?

If your answer to the above is yes, then we would love to hear from you!


Benefits of joining us:

  • 33 days pro rata holiday entitlement (including bank holidays)
  • Company Pension Scheme
  • Being part of a supportive and innovative team with scope for progression
  • Company sick pay *
  • Weekend Shifts Available - Enhanced Rates of Pay for OOH Shifts
  • Access to a great support network with regular 1:1's
  • Employee Assistance Schemes such as Cycle to Work
  • Employee benefits provided by Perkbox
  • Eye test scheme
  • Employee Assistance Programme
  • Access to Free Statutory & Mandatory Training + Career Progression & Support Network


  • Ask us about our Maternity / Paternity entitlements!
  • Ask us about our Apprenticeships & training programmes!


*Subject to terms and conditions.

Job Summary:

This role is in a busy, patient focused environment, answering calls from members of the public regarding health problems. While not every 111 call we deal with is a life-threatening emergency, our Health Advisors triage calls through a medical assessment tool and advise of the most appropriate level of care for the patient. This could require escalating certain patient calls to our Clinical Advisors, who are on each shift, for e.g.  in the case of an emergency when an ambulance is required, or the patient/caller requires referring onto other available services.


We will require you to :-

  • Have excellent communication skills , confident telephone manner and willingness to train to be able to provide guidance to patients in a calm and logical manner
  • Be able to demonstrate you are caring, empathetic and have a professional attitude.
  • Be flexible to work in hours and out of hours periods. This will include weekends/bank holidays and may include night duty.
  • Have a good standard of basic education (GCSE Grade C or above, including English) or equivalent relevant work-based experience
  • Have experience of using IT software and packages

Career Development:

As a successful applicant when you are offered a role you will be paid to complete your induction and the full NHS Pathways and system training to prepare you for the role. Training is structured and intense in line with the NHS Pathways licence. You must be able to commit to a full-time training course for a minimum of 3 weeks. Training times are Monday to Friday 9am-5pm. Once you have successfully completed your live call assessments you will be working as part of the team within the call centre.

There are also on-going development opportunities once you have completed your probation period. These are in line with NHS Pathways and NHS England’s workforce blueprint, as well as with personal developments you may identify in your probation reviews or appraisal which relate to your role.


For further information about this role please contact Recruitment on 03000 134885 or via email resourcing@totallyplc.com

We encourage you to apply as soon as possible, as once sufficient applications have been received, we may decide to close the advert early.

Please assume you have been unsuccessful with your application if you have not heard back from us within 2 weeks of the closing date.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.


Who are we?

Totally plc’s Urgent Care Division work in partnership with the NHS across the region to provide accessible and high-quality integrated health care services. The Integrated Urgent Care Clinical Assessment Service operates 24/7, 365 days a year. It provides access to telephone triage, face to face consultation as well as digital online access points for patients and health care professionals.

Totally plc addresses the challenges of increased demand on healthcare services by delivering high-quality planned, urgent and insourced healthcare across the UK and Ireland.

The Totally plc Group is an equal opportunities employer and recognise the diversity of the communities in which we operate and demonstrate this through the service we provide when dealing with patients, their family and carers.


What’s it like to work here?

"Our service has a friendly, welcoming atmosphere and is the most inclusive environment where we all respect each other as individuals and colleagues which enables us to provide a superb, seamless care for callers to our telephone triage service"


Where do you fit in?

Anywhere and everywhere, whatever your dream career or experience, we are looking for the passion and drive to bring the company to the next level.

Apply now