Dispatcher Bank -(Stoke On Trent)

Location: Staffordshire House

Contract Type: Full-time

Closing Date: 31 May 2022

Salary: £10.06 per hour + Unsociable Hours

Specific Hours: Bank (zero hours)

Position Reference: REF-F0-PIXDWDR

Dispatcher Bank -(Stoke On Trent)

As a Despatcher your role will cover three areas -  Car Controller, Centre Coordinator or Shift Coordinator:-

  • Car Controller: managing calls requiring a home visit, allocating calls to drivers taking in to account call priority and geographical factors at all times
  • Centre Coordinator: allocating and dispatch calls to Vocare Urgent Care Centers and other service providers. To successfully manage the Patient Transport System providing logical solutions for patient access into service
  • Shift Coordinator: using our in-house system, monitor calls.


Your day to day...

  • Monitor the in house computer systems and allocate/dispatch calls promptly according to call time and priority, 
  • Schedule appointments for patients according to area within the designated time frame ensuring patient choice is accommodated, 
  • Monitor activity across the to ensure they are coping with their allocated work load within the designated times and escalated where necessary
  • Ensure all calls have arrived at their designated designation and are being dealt with effectively.
  • Manage the allocation and return of prescription packs, electronic equipment and palliative care boxes.


Qualification, Experience & Training,

 - NVQ level 2, or equivalent or significant, relevant work experience,

 - Experience of supporting and resolving staff queries,

 - Effective problem solving skills.


Reward & Benefits,

  • Annual leave (accrued as you work) 
  • Perkbox (online discount portal),
  • 6% Employer Pension contribution,
  • Share save scheme,
  • Opportunities for career development,
  • Employee assistance program,
  • Virtual GP Services – 24/7 GP Appointments,
  • WeCare Wellbeing
Apply now