Bank Despatcher

Location: York

Contract Type: Permanent

Closing Date: 17 June 2021

Salary: • Weekdays - £9.04 per hour, Weekends & Over nights - £10.20 per hour, Bank Holidays - £11.32 per hour

Specific Hours: Zero-hours contract

Bank Despatcher

Bank Despatchers

  • Permanent contract
  • Zero-hour contracts
  • York – YO30 4US
  • Weekdays - £9.04 per hour, Weekends & Over nights - £10.20 per hour, Bank Holidays - £11.32 per hour


Vocare, a subsidiary of Totally plc is currently recruiting Bank Despatchers based in York on a permanent basis. This role is working zero-hours per week covering Evenings, Weekends and Bank Holidays. 


This is a Tri-Role position which may involve you working as Car Controller, Centre Coordinator and Shift Coordinator.


  • Car Controller – To manage calls requiring home visits, allocating calls to drivers taking in to account call priority and geographical factors.
  • Centre Coordinator – To allocate and despatch calls to Vocare Urgent Care Centres and other service providers. To successfully manage the Patient Transport System providing logical solutions for patient access into service.
  • Shift Coordinator – To monitor calls despatched to Vocare utilising our in-housing systems.


 The successful candidate will ideally hold an NVQ level 2 or equivalent and have experience within a similar role. You must have experience supporting and resolving queries as well as making effective decisions. For this role you will need excellent communication skills and good attention to detail.


Closing Date: 17th June 2021

Interviews Held: W/C 21st June 2021

Interviews held w/c 21st June 2021

Apply now