Location: Vocare House - Newcastle Upon Tyne
Contract Type: Full-time
Closing Date: 31 December 2021
Salary: £8.72-10.30 per hour. Annual salary based on full time hours: £17,374.50 - £20,514.00. Subject to hours worked
Specific Hours: 37.5 hours per week - will include weekday evenings, nights, and weekends.
Are you looking for a career path into healthcare but have no medical background?
Are you looking for a career change or a role to enhance existing skills?
Are you passionate about helping others and want to make a difference?
The NHS 111 service is currently expanding, and we are looking for dedicated and passionate individuals to join our team. Are you resilient and resourceful and able to manage calls that may potentially be distressing or an emergency?
If your answer to the above is yes, then we would love to hear from you!
Benefits of joining us:
*Subject to terms and conditions.
This role is in a busy, patient focused environment, answering calls from members of the public regarding health problems. While not every 111 call we deal with is a life-threatening emergency, our Health Advisors triage calls through a medical assessment tool and advise of the most appropriate level of care for the patient. This could require escalating certain patient calls to our Clinical Advisors, who are on each shift, for e.g. in the case of an emergency when an ambulance is required, or the patient/caller requires referring onto other available services.
We will require you to :-
As a successful applicant when you are offered a role you will be paid to complete your induction and the full NHS Pathways and system training to prepare you for the role. Training is structured and intense in line with the NHS Pathways licence. You must be able to commit to a training course for a minimum of 3 weeks. We have both full time and part time training courses available. Full-time training times are Monday to Friday 9am-5pm. Once you have successfully completed your live call assessments you will be working as part of the team within the call centre.
There are also on-going development opportunities once you have completed your probation period. These are in line with NHS Pathways and NHS England’s workforce blueprint, as well as with personal developments you may identify in your probation reviews or appraisal which relate to your role.
For further information about this role please contact Recruitment on 03000 134885 or via email email@example.com
We encourage you to apply as soon as possible, as once sufficient applications have been received, we may decide to close the advert early.
Please assume you have been unsuccessful with your application if you have not heard back from us within 2 weeks of the closing date.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Who are we?
Totally plc’s Urgent Care Division work in partnership with the NHS across the region to provide accessible and high-quality integrated health care services. The Integrated Urgent Care Clinical Assessment Service operates 24/7, 365 days a year. It provides access to telephone triage, face to face consultation as well as digital online access points for patients and health care professionals.
Totally plc addresses the challenges of increased demand on healthcare services by delivering high-quality planned, urgent and insourced healthcare across the UK and Ireland.
The Totally plc Group is an equal opportunities employer and recognise the diversity of the communities in which we operate and demonstrate this through the service we provide when dealing with patients, their family and carers.
What’s it like to work here?
"Our service has a friendly, welcoming atmosphere and is the most inclusive environment where we all respect each other as individuals and colleagues which enables us to provide a superb, seamless care for callers to our telephone triage service"
Where do you fit in?
Anywhere and everywhere, whatever your dream career or experience, we are looking for the passion and drive to bring the company to the next level.