Location: Vocare House - Newcastle Upon Tyne
Contract Type: Full-time, Part-time, Permanent
Closing Date: 16 June 2021
Salary: Competitive Salary
Specific Hours: Monday to Friday, However will include weekday evenings and weekends and night duty
We are recruiting for NHS111 Health Advisors (Call Handlers)
Are you looking for a career path into healthcare yet have no medical background? Are you looking for a career change or a role to enhance existing skills? If you are passionate about helping others and want to make a difference, we want to hear from you.
Vocare/Totally work in partnership with the NHS across Staffordshire to provide accessible and high-quality integrated health care services. The Integrated Urgent Care (IUC) service operates 24/7, 365 days a year. It provides access to telephone triage, face to face and digital online access points for patients and health care professionals in order to deliver urgent care services for people who live, work or visit Staffordshire. Our services cover a Staffordshire population of approximately: 1.2 Million and provides a service to all age groups.
The NHS 111 service is currently expanding, and we need dedicated and passionate Health Advisors to join our team.
If your answer to the above is yes, please come and meet us to explore joining our service.
This role is in a busy, patient focused environment, handling calls from members of the public regarding health problems. While not every 111 call we deal with is a life-threatening emergency, our Health Advisors triage calls through a medical assessment tool called NHS Pathways and advise of the most appropriate level of care for the patient. A Clinical Advisor and Clinical Navigator within the IUC are always there to provide support. As a Health Advisor, you will be answering telephone calls directly from the public and health care professionals, directing the caller to the most suitable service to meet their needs. This may include escalating certain patient calls to our Clinical Advisors and/or dispatching an ambulance in the case of an emergency or referring onto other available services.
Training is structured and intense in line with the NHS Pathways licence. Our training site is in Stafford therefore if you are based in Stoke-on Trent you will be required to travel. You will receive three full weeks in the classroom. In weeks 1-3 training times are Monday to Friday 8-4pm and once you move to working with your coach this will be as per a designated shift pattern.
Once you have successfully completed your live call assessments you will be working as part of the regular team within the call centre.
Our IUC service operates 24/7 and 365 days a year. If you choose to apply and join our team your application will be subject to Disclosure and Barring Service checks. If you are successful you will be required to work during both in hours and out of hours periods. This will include weekends/bank holidays and may include night duty. Once you commence with us there is a period of probation. This is generally six months.
As a successful applicant when you are offered a role you will be paid to complete your induction and the full NHS Pathways and system training to prepare you for the role.
There are also on-going development opportunities once you have completed your probation period. These are in line with NHS Pathways and NHS England’s workforce blueprint, as well as with personal developments you may identify in your probation reviews or appraisal which relate to your role.
For a full job description or further information about this role contact Amy Brochoki on 07880965046 or via email Amy.Brochoki@totallyplc.com
Totally plc addresses the challenges of increased demand on healthcare services by delivering high-quality planned, urgent and insourced healthcare across the UK and Ireland.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.