Patient Champion – West Middlesex UTC

Location: West Middlesex Hospital Urgent Care Centre

Contract Type: Full-time, Part-time, Permanent

Closing Date: 20 January 2022

Salary: £20,909 per annum pro rata

Specific Hours: Full time and part time hours available

Patient Champion – West Middlesex UTC

Do you have the passion to deliver the best patient care through high quality and efficient services?

Do you enjoy working as part of team?

If so, then we would like to hear from you!




  • 25 days Holiday plus bank holidays
  • Company Sick Pay
  • Company Maternity / Paternity Pay
  • NHS Pension Scheme
  • Opportunity to progress in a definitive career path
  • Access to bespoke fully funded training programmes such as role specific Apprenticeships & training options, both degree level and bespoke in-house programmes
  • Access to a great support network with regular 1:1's
  • Employee Assistance Schemes such as Cycle to Work



Greenbrook Healthcare, a subsidiary of Totally plc’s Urgent Care Division are currently looking to appoint Patient Champions based at West Middlesex UTC to work on a permanent basis.


 The post holder will primarily focus on supporting the streaming nurse and treating clinicians with the redirection of appropriate patients to alternative services, for example follow up GP appointments, sign posting patients to other health or social care services and GP registration following relevant policies, procedures and pathways. The successful candidate will also be expected to carry out administrative audits/ reviews where necessary.


 The post holder will work flexibly, including a shift pattern that covers 7 days of the week working from 7am – 9.30pm, to meet the needs of the service. This is a patient-facing role where the post holder will use their interpersonal skills to focus on improving the patient experience through appropriate redirection, signposting, information and education.


The ideal candidate will meet the following:

  • GCSE level of education or equivalent
  • NVQ Level 3 in Health and Social Care or equivalent
  • Strong organisation skills
  • Proactive task-oriented attitude
  • Understanding of the health system
  • Excellent customer care skills
  • Support of NHS values/ethics including confidentiality and Equality Opportunities/Diversity
  • A full list of responsibilities can be found in the Job Description which you can download.

Closing Date: 21st January 2022

Interviews Held: W/C 31st January 2022

For a full job description or for further information about this role please contact Recruitment on 03000 134885 or via email

We reserve the right to amend the closing date based upon the number of applications received. Therefore we encourage you to apply as soon as possible as vacancies attracting a high volume of applications may therefore close earlier than advertised.

Please assume you have been unsuccessful with your application if you have not heard back from us within 3 weeks of the closing date.

Totally plc addresses the challenges of increased demand on healthcare services by delivering high-quality planned, urgent and insourced healthcare across the UK and Ireland.

The Totally plc Group is an equal opportunities employer and recognise the diversity of the communities in which we operate and demonstrate this through the service we provide when dealing with patients, their family and carers.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.


Apply now