IM&T 1st Line Service Desk Engineer - Newcastle-upon-Tyne

Location: Vocare House - Newcastle Upon Tyne

Contract Type: Full-time, Permanent

Closing Date: 31 January 2022

Salary: Competitive Salary

Specific Hours: 37.5 hours per week

IM&T 1st Line Service Desk Engineer - Newcastle-upon-Tyne

Vocare, a subsidiary of Totally plc are currently looking to appoint a IT Service Desk Engineer to work within the IM&T department to provide IT Support to end users primarily by telephone, ensuring that support issues are resolved effectively and within agreed targets.

Within this role, the ideal candidate will be responsible for routine daily administration and logging ICT faults, dealing with problems/requests in an effective customer-focused manner and delivering first class support wherever possible. Other duties will include the provision of, and assistance with, hardware and software installations, planned upgrades and maintenance as delegated by senior members of the IM&T department. You will also be responsible for creating, modifying and maintaining system user accounts.


We offer a competitive salary, excellent working environment and exciting opportunities for progression within the company. We also offer you inclusion in Vocare's Pension scheme, maternity* and paternity* pay and company sick pay* alongside access to employee benefits provided by Perkbox.

*Subject to terms and conditions.


Successful candidates will hold 5 GCSE’s or hold NVQ Level 3 in a relevant subject, or equivalent. Ideal candidates will also have previous experience of working on all versions of Microsoft Windows and Microsoft office products. Excellent communication skills will also be essential for success within this role alongside the ability to communicate complex information face to face and by the telephone to individuals who are non-technical.


Closing Date: 24th November 2021

Interviews held: w/c 29th November 2021

For a full job description or for further information about this role please contact Recruitment on 03000 134885 or via email

We encourage you to apply as soon as possible, as once sufficient applications have been received, we may decide to close the advert early.

Please assume you have been unsuccessful with your application if you have not heard back from us within 2 weeks of the closing date.


Totally plc addresses the challenges of increased demand on healthcare services by delivering high-quality planned, urgent and insourced healthcare across the UK and Ireland.

The Totally plc Group is an equal opportunities employer and recognise the diversity of the communities in which we operate and demonstrate this through the service we provide when dealing with patients, their family and carers.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Apply now