| //]]> TRL Careers

Apprentice Case Management Assistant

Location: Wokingham

Salary: Competitive

Team: Services & Facilities

Contract Type: Permanent

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Apprentice Case Management Assistant

About The Role                                               CIQLP

The Investigations Team at TRL provide expert witness services to the legal profession, carrying out investigations into road traffic collisions and other incidents. Key to the smooth running of these investigations is the Case Management team. This is an opportunity for an organised and business-minded individual who is looking to start their career in case management whilst developing business skills and studying for a Level 3 apprenticeship programme in Business Administration. 

You will be working alongside expert investigators and the case management team and will be entrusted with a range of responsibilities including managing investigators’ caseloads and ensuring you work with the team to provide an efficient, friendly and highly professional service to clients and the rest of TRL.

Key Duties / Responsibilities

As an integral part of the Case Management Team you’ll be supported towards building your skills and experience across Business Administration with specific responsibilities across the following key areas. 

  • Providing an approachable and professional response to telephone, email and face to face queries
  • Updating the Customer Relationship Management system to maintain accurate and up-to-date records.
  • Working with the Case Management team, investigators and external clients to gain information required to complete tasks
  • Dealing with routine enquiries to ensure they are dealt with efficiently and in line with procedures and deadlines. Referring queries to managers where appropriate
  • Liaising with other departments within the business as required
  • Complying with administrative procedures and all relevant Codes of Conduct, Practice and Due Diligence procedures
  • Carrying out administration relating to physical and electronic filing including uploading data, formatting, photocopying and scanning documents, sorting and distributing the post
  • Following up on completed investigations to ensure data & case files are retained or disposed of securely, in line with the appropriate procedures
  • Assisting in the effective running of the office, ensuring equipment and stationery supplies are up to date

Skills & Experience

  • GCSE English & Maths grade C / Level 4
  • Excellent attention to detail
  • Well organised; able to prioritise workload and manage own time
  • Ability to understand and follow processes and procedures
  • Motivated, pro-active and enthusiastic
  • Proficient in the use of Microsoft Office, particularly Word and Excel

Communication Requirements

Eligible candidates must be able to demonstrate excellent communication and team working skills, together with fluency in both verbal and written English.

Benefits

At TRL we offer a competitive benefits package including:

  • Support for professional memberships and study
  • 25 days annual leave
  • Life Assurance cover and Group Income Protection
  • Matched contribution pension scheme
  • Car parking with EV charge points
  • Flexible working hours
  • Flexible benefits package

Interested applicants should apply using the Government Apprenticeship portal to ensure both TRL and the Apprenticeship provider (Farnborough College) have access to your application : https://www.findapprenticeship.service.gov.uk/apprenticeship/-522484

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