Knowledge Discipline Manager - Science & Data
About The Role CIQHP
The Knowledge Discipline Manager is responsible and accountable for ensuring TRL has the right staff skills to meet the market demands and to shape the thinking of the future of the Transport Market. This role is vital to ensuring the right quality and quantity of technical staff to continue to deliver and grow TRL’s broad heritage of Transport Research, Consultancy and Services. This role will be accountable for ensuring TRL recruits and manages third party supply chain partners to enable TRL to flex to market demand.
Key Duties / Responsibilities
- Create and nurture a culture of trust and accountability within the Discipline, ensuring that all individuals understand how their roles contribute to delivering to the company Mission and Vision.
- Manage and develop the team of multi-disciplinary professionals, both for current and future market / organisational needs. Need to ensure we have the right balance of staff early in their professional careers to Senior / leaders in their field. Develop specialisms and champion professional development (in line with Career Framework) to support the business.
- With the Business Development Managers, position TRL in the market as the provider of choice for niche research and general consultancy in the knowledge discipline areas of Statistics & Data, Behavioural Science & Human Factors and Safety.
- Ensure the resource level in the Discipline is appropriate for the forecast Project and Service delivery effort programmed ahead for the year ahead and for future opportunities within the pipeline. This includes direct staff, sub-contractors and individual contract staff where appropriate.
- Effectively manage staff performance in the team, ensuring all staff have meaningful objectives against the companies values, behaviours and Strategic Plan. Measure and manage individuals to ensure objectives are met and that inadequate performance is appropriately actioned.
- Ensure the delivery of quality research and consultancy outputs aligned with the project scope, whilst also ensuring that the discipline staff do not ‘over-deliver’ against the requirement. Collaborate with the Programme and Project Managers to hold individuals to account.
- Ensure staff and management are well communicated to. With staff this will entail flow down of business information for the Company on a periodic basis, ensuring a high level of engagement with the team. Communicate upwards to senior management on escalation items, resource constraints and strategic plans, enabling fast decision making. At least monthly 121’s with Direct staff, in which actions and issues are recorded
- Continuous Improvement. Ensure that the processes and methodologies utilised by the Disciplines (working with the Discipline Manager, Sales Operations, Support Services and Programme Managers) are fit for purpose, efficient and meet the relevant quality standards that the business is certified to.
- Work closely with the Delivery & Operations Director, Academy and ‘Heads of’ to define future recruitment strategy for the team on a regular basis.
- Ensure, through adequate controls and review procedures that Technical delivery is on time and the technical quality is at a sustainably high level.
- Work closely with the Discipline Manager for Environment & Sustainability, Vehicle & Infrastructure Technologies, Civil Engineering & Assets and Mobility & Logistics Services to assist each other in co-operative use of staff across projects, services and bids.
- Provide Technical content to the allocated Bid team to improve the Win Ratio and long term competitiveness.
- Work with Chief Scientists and Academy to identify the right type (future exploitable) research projects to invest in and where possible extract match funding from third parties to improve recovery.
- Improve Health and Safety performance for the Discipline area and TRL
- Enable cross-discipline collaboration.
Skills & Experience
- At least 5 years’ experience of managing multidisciplinary consultancy teams to a high level of utilisation
- A proven track record in or outside of TRL managing people to deliver quality outcomes to company behaviours, engendering collaboration and co-operation
- Excellent communication skills, including client stakeholder management
- Ability to prepare clear, concise, high quality technical reports and proposals
- Lean / Six Sigma practitioner
- Deeper technical knowledge in a Science / Engineering discipline.
- Experience of working internationally
- Good understanding of Management Information and how to use it to measure / improve service performance.
- Educated to degree level – ideally Statistics, Mathematics or a science discipline.
- Previous formal management training would be desirable.
At TRL we offer a competitive benefits package including:
- Support for professional memberships and study
- 25 days annual leave
- Life Assurance cover and Group Income Protection
- Flexible working hours
- Flexible benefits package