Software Developer – Contact Centre
We have an exciting opportunity for a Software Developer to join our team at Ventrica!
KEY ACCOUNTABILITIES:
- You will lead the design, development and support of major business applications.
MAIN ACTIVITIES:
- Translate business requirements into functional and technical requirements. Create technical designs with the view to implementing these solutions in an n-tier environment, taking into account performance, scalability and impact on existing systems and the running of the business.
- CI-CD
- Develop solutions adhering to technical designs, business requirements and development standards.
- Ensure projects are delivered on time and meet business requirements.
- Test and document applications.
- Follow company guidelines for deployment and change control.
- Provide accurate development estimates, deliver complete components / solutions on schedule.
- Engage with customers
- To support Managers to manage the key risks within your department.
KEY SKILLS:
Essential
- Ability to quickly learn new or unfamiliar technology and.
- Well versed in the following web and software development tools and methodologies:
- C#.net
- JSON
- DevOps
- JavaScript(nodeJS)
- Azure
- ServiceBuses
- Data Pipelines
- SQL including SSRS and SSAS
- XML
- Able to work independently to design and build a functional software product
- Able to test and critically review code of your peers
- Able to write maintainable, well documented, code
- Able to work with other developers to contribute to the development of a single product
Desirable
- Agile methodologies
- Power BI
- Previous development experience with Zendesk, Twilio, and Botpress
Who are Ventrica?
Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.
