Customer Service Advisor – Italian
The Role/Candidate:
Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone.
We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond.
You’ll have a clear understanding of what constitutes great customer service and be able to deliver this effortlessly.
As our employee, you’ll be reliable, punctual, and flexible, appreciating that getting the job done well and to the high standards expected will mean being prepared and ‘going the extra mile’.
And of course, you’ll have excellent communication skills – written and verbal.
With products which have enjoyed worldwide success, breaking records, working alongside world-renowned brands could be the next step in your career!
The customer service team are dedicated and strive to inspire our customers during their experience with us.
What will I do in the role?
- Have a ‘can do’ attitude
- The first point of contact for all customer queries
- Brand ambassador for your client
- Provide outstanding customer service across telephone, social media, webchat and email
- Make sure the customer is at the heart of every conversation
What do I need?
- A desire and genuine enthusiasm for delivering excellent customer service ensuring an empathetic approach
- Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
- Strong written and verbal communication skills
- Works well within a team
- Confident IT skills
- Flexibility, professionalism, drive, ambition, and willingness to learn
- Great attention to detail and highly organised
- Fluent in Italian
- C2 Level of English required
Working Hours:
- Full time – 40 hours per week
- Between 09:00am - 07:00pm Monday to Saturday
- Start date - 4th November 2024
- End Date - 31st January 2025
Location:
- Remote (WFH) or in our Southend-on-Sea office
Homeworking Eligibility
Please refer to the following links to ensure your laptop/pc has the current supported systems:
Windows 10 - Windows 10 Home and Pro - Microsoft Lifecycle | Microsoft Learn
Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
macOS - Apple macOS | endoflife.date
Windows
MUST be a Windows 11 compatible machines, but MUST also be equipped with the following:
Windows 10 22H2 or Windows 11 22H2/23H2
8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor
8GB RAM Minimum
15GB+ Free Storage Space
Apple/macOS
MUST be equipped with the following:
macOS 12 (Monterey) or later
8GB RAM Minimum
15GB+ Free Storage Space
Please note: We do not allow Chromebooks or support Windows devices running in ‘S Mode’.
Hardware & Software: Mobile Phone
You MUST have an Apple or Android smartphone equipped with either iOS 15.0 (or later) or Android 12 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.
Hardware & Software: Anti-Virus Protection
When using a personal device, we do only support Windows Defender antivirus software for Microsoft devices and X-Protect for MAC OS (built-in the OS).
The use of any other antivirus software will not be supported.
Minimum Speed Requirements:
Ping ms Maximum 20ms
DOWNLOAD Mbps Minimum 20 MBps
UPLOAD Mbps Minimum 5Mbps
Who are Ventrica?
Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.
