Customer Service Advisor - Office Based

Location: Southend-on-Sea

Contract Type: Permanent – Full Time

Closing Date: 05 July 2022

Salary: Ranging between £18,720 to £21,195 / year depending on account

Specific Hours: 40 Hours per week

Customer Service Advisor - Office Based

Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigious European Contact Centre & Customer Service Awards. Gold for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.

We are looking for an exceptional Customer Service Advisors to join our contact centre on a permanent basis.

What will I do in the role? 

  • The first point of contact for all customer queries
  • Brand ambassador for your client
  • Provide outstanding customer service across telephone, social media, webchat and email
  • Make sure the customer is at the heart of every conversation

What do I need?

  • A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
  • Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
  • Strong written and verbal communication skills
  • Experience of working in a customer-facing environment
  • Works well within a team
  • Confident IT skills
  • Flexibility, professionalism, drive and willingness to learn

What are the working hours?

  • Rota basis, inclusive of days, evenings and weekends.  Flexibility will be required, as the hours are variable depending on account.
  • Full Time – 40 hours per week

Why work for us?

Alongside having the opportunity to work with a fantastic, supportive team and great progression opportunities, you will have access to the following benefits;

  • Discounts with over 40 local businesses
  • Health care plan and pension
  • Employee Assistance Programme
  • Massages once a week
  • Dress down Friday
  • Training provided

What will I be paid?

We offer competitive salaries, ranging between £18,721 up to £21,195 per annum depending on the account you work on

Where will I be based?

This will be an office-based role, so you must live within commutable distance of Southend-on-Sea. However due to the current circumstances with Covid-19, there may be a requirement to work remotely, therefore, you will need to have your own laptop/PC running Windows 10 or Macs OS version 10.15 as a minimum. Upon receipt of your application, you will be sent a link to complete a technical specifications questionnaire - we look forward to hearing from you!

Apply now