Italian Brand Ambassador
Do you champion fashion, fragrance, and beauty? Are you passionate about making sure that customers’ needs are met? Then look no further! We have an opportunity working within our dynamic outsource contact centre playing a crucial part in maintaining the highest standards of customer service and experience.
At Ventrica, we are passionate about delivering exceptional customer experiences. The driving force behind our ability to provide such services are the dedicated individuals which make up our agile team of Customer Service Advisors. We’re searching for a highly skilled, experienced professional who can help contribute to our delivery of superior consumer service on behalf of our valued client Puig.
As a luxury fashion, fragrance, and beauty company with a portfolio of prestigious brands such as Carolina Herrera, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Nina Ricci, Penhaligon’s, L’Artisan Parfumeur, and many more, Puig values outstanding service that matches the quality of their products.
What will I do in the role?
- Have a ‘can do’ attitude
- The first point of contact for all customer queries
- Brand ambassador for your client
- Provide outstanding customer service across telephone, social media, webchat and email
- Make sure the customer is at the heart of every conversation
What do I need?
- Experience working for a retailer
- Experience working in a luxury background
- Experience within any of the following: Beauty, Cosmetics, Fashion
- A desire and genuine enthusiasm for delivering excellent customer service ensuring an empathetic approach
- Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
- Strong written and verbal communication skills
- Works well within a team
- Confident IT skills
- Flexibility, professionalism, drive, ambition, and willingness to learn
- Great attention to detail and highly organised
- Fluent in Italian
- C2 Level of English required
Education/Studies:
(Not essential, but beneficial)
- Graduated from the Fashion Retail Academy
- Communication Fields, such as Marketing/PR/Advertising
- Make-up Artists
- Qualifications in Dermatology or Skincare
Working Hours:
- Full time – 40 hours per week
- Between 09:00am - 06:00pm Monday to Friday
- (Hours subject to change during our peak period between October and January)
Location:
- Remote (WFH) or in our Southend-on-Sea office
Contract:
- Fixed term contract - Maternity leave cover, ending in February 2026
Homeworking Eligibility
Please refer to the following links to ensure your laptop/pc has the current supported systems:
Windows 10 - Windows 10 Home and Pro - Microsoft Lifecycle | Microsoft Learn
Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
macOS - Apple macOS | endoflife.date
Windows
MUST be a Windows 11 compatible machines, but MUST also be equipped with the following:
Windows 10 22H2 or Windows 11 22H2/23H2
8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor
8GB RAM Minimum
15GB+ Free Storage Space
Apple/macOS
MUST be equipped with the following:
macOS 12 (Monterey) or later
8GB RAM Minimum
15GB+ Free Storage Space
Please note: We do not allow Chromebooks or support Windows devices running in ‘S Mode’.
Hardware & Software: Mobile Phone
You MUST have an Apple or Android smartphone equipped with either iOS 15.0 (or later) or Android 12 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.
Hardware & Software: Anti-Virus Protection
When using a personal device, we do only support Windows Defender antivirus software for Microsoft devices and X-Protect for MAC OS (built-in the OS).
The use of any other antivirus software will not be supported.
Minimum Speed Requirements:
Ping ms Maximum 20ms
DOWNLOAD Mbps Minimum 20 MBps
UPLOAD Mbps Minimum 5Mbps
Who are Ventrica?
Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.
