Project Manager

Location: Southend-on-Sea

Contract Type: Permanent – Full Time

Closing Date: 07 December 2021

Salary: £45,000 to £50,000 / year (negotiable depending on experience)

Specific Hours: Monday to Friday, 9am to 5:30pm (37.5 hours per week)

Project Manager

We have an amazing opportunity for a Project Manager to support join our team on a permanent basis. You will play a key role, through expert project management, to support the development and growth of the business.

This will be a predominantly home based role in the short term, however, longer term this will be a blend of office and home based working, as such you must live within a commutable distance of Southend-on-Sea, Essex.


Who are we?

Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigious European Contact Centre & Customer Service Awards. Gold for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.


What will I do?

  • Plan, organise and manage all phases of a project life-cycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals and success criteria, project milestones, and budgets.
  • Take ownership and responsibility for project budget and timeline, issue management, risks, decisions and the overall success of a project.
  • Lead requirements gathering sessions and collaborates with project governance team to document and gain sign-off on all deliverables, including design documentation and user test plans.
  • Demonstrate the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behaviour accordingly to succeed.
  • Support the formal governance model supplied by the client.
  • Recognise environmental or cultural nuances and adapt.
  • Track project performance, specifically to analyse the successful completion of short and long-term goals.
  • Meet budgetary objectives and adjust project constraints based on financial analysis.
  • Manage the relationship with the client and all stakeholders.
  • Perform risk management to minimise project risks.
  • Establish and maintain relationships with third parties/vendors.
  • Create and maintain comprehensive project documentation.
  • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
  • Willing to maintain a flexible schedule to collaborate with delivery team members across the client’s sites.
  • Troubleshoot client concerns and work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution.

What do I need?

  • A Bachelor’s degree in appropriate field of study would be desirable
  • Extensive experience in a customer facing role is required
  • Significant experience of managing large, technical projects
  • Proven experience working in a matrix environment, managing multiple stakeholders
  • Works effectively in a dynamic environment with changing priorities
  • Strong project management skills (certification as an Agile Practitioner/PRINCE II practitioner is a pre-requisite)
  • Ability to handle & support conflicting priorities
  • Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems
  • Excellent verbal, written and interpersonal communication skills
  • Strong critical thinking, analytic, and problem-solving abilities
  • Ability to facilitate and lead cross-functional teams
  • High energy level and a “can do” attitude
  • Strong time management skills with proficiency with the Microsoft Office Suite and project software such as MS Projects/Smartsheets


What will I be paid?

We offer a competitive salary range of £45,000-£50,000 per annum (negotiable depending on experience), and benefits such as:

  • Discounts with over 40 local businesses
  • Health care plan and pension
  • Employee assistance programme


What hours will I work?

  • Monday to Friday, 9:00am to 5.30pm, however, flexibility will be required in line with the needs of the business.


Where will I be based?

This will be a blend of office and home based working, therefore, your own laptop/PC running Windows 10 and a strong broadband connection are essential. Upon receipt of your application, you will be sent a link to complete a technical specifications questionnaire - we look forward to hearing from you!

Apply now