F&B Team Leader (casual position). Open to existing SU staff only.

🍰 Student Job Opportunity: Curiositea F&B Team Leader 

Warwick Students’ Union, Coventry

Hourly rate: £13.21 + holiday pay

Fixed-term contract: Term 3 2025 - 4 July 2026
Love leading teams, great coffee, and creating welcoming spaces? Join the heart of campus life at Curiositea.

What’s on Offer:

• Pay: £13.21 per hour + 15.55% holiday pay (equivalent to 35 days paid leave per year)
  
  
• Contract: Fixed-term from Term 3 2025 and throughout the academic year 2025/2026 until 4 July 2026 (6-month probation period)
  
  
• Hours:
• Average of 2 shifts per week (10–12 hours during term time)
• Includes evenings and weekends
• Hours not guaranteed
  
  
• Location: Warwick Students’ Union, on campus

Key Dates:

• Application deadline: 9am, Tuesday, 3 June 2025
  (We may close applications early if we receive enough – apply early!)
  
  
• Interview date: Friday, 6 June 2025
  (You must be available if shortlisted.)

What’s the Role?
As a Team Leader at Curiositea, you’ll help run one of the SU’s most-loved outlets. You’ll guide a team of Food & Beverage Assistants, ensuring:

• High-quality customer service is at the heart of everything
• Food and drinks are served efficiently
• The café remains clean, safe, and welcoming at all times

You’ll lead by example, keep things running smoothly, and help create a space that’s as comforting as the cakes are indulgent.

About Curiositea
Quirky, cosy, and charming — Curiositea is the SU’s vintage-style café known for its home-baked treats, ethical teas and coffees, and unbeatable hot chocolates. We cater for everyone, with popular vegan and gluten-free options on the menu.

Who We’re Looking For:

• Great communicator with a natural flair for leadership
• Calm under pressure and confident managing busy service periods
• Experience in hospitality or food service
• Passionate about quality, safety, and customer experience
• Able to support and motivate a team to deliver a brilliant service

Why Join Us?

• Be part of a friendly, student-focused team
• Gain real leadership experience
• Boost your CV and work towards the Warwick Award, earning employability skill points
• Receive full training and ongoing support

Full training is provided that will help and support you in both this role and future opportunities.

This role is part of the Warwick Award. The Award is based on 12 core employability skills identified in collaboration with various employers as being crucial for the next step in your journey after graduation.

This means that the training you receive and the time you spend working in this role to develop your skills will help you to earn Core Skills Points which count towards the Award. For more information and to register, visit: What is the Warwick Award?

Inclusion & Equality:
We’re proud to be a diverse, inclusive organisation that champions equal opportunities. We welcome applicants from all backgrounds and want you to bring your authentic self to work.

Got a question? Email us at jobs@warwicksu.com

JOB DESCRIPTION

JOB TITLE: Food and Beverage Team Leader – Curiositea           

RESPONSIBLE TO: Deputy Outlet Manager and Management Team and through them, to Food and Beverage Manager, Head of Strategic Operations, Operations Director, Chief Executive and Board of Trustees      

RESPONSIBLE FOR: Food and Beverage Assistants

MAIN PURPOSE OF THE JOB: To lead a successful team in the food and beverage department, working closely with supervisors to run an efficient shift, to prepare and service drink, ensuring high standards of customer care.

MAIN DUTIES / RESPONSIBILITIES

• To organise allocated staff on shift and monitor staff appearance
• To serve customers in a friendly and helpful manner, according to organisational policy on customer care
• Allocate and monitor staff breaks time sheets.
• To train & coach F & B Assistants
• To keep displays and fridges well stocked and tidy.
• Responsible for co-ordinating change for tills and correct till procedures are followed.
• To support the Designated Premises Supervisor and Personal License Holders in the upholding of the Premises License covering all licensable activities.
• To replenish when necessary and keep a well-stocked area throughout the outlet. Support the Food and Beverage team in the implementation of promotional and merchandising plans
• To keep preparation areas and seating areas clean and tidy and free from rubbish. Ensure cleaning sheets are in operation throughout the shift.
• To operate all machinery and equipment in a correct and safe manner and ensure that the Food and Beverage team do the same.
• To abide by current legislation, concerning health, safety and fire.
• To comply with the Unions food safety policy & any other relevant hygiene legislation
• To commit to reducing the Students’ Union environmental impact and promote environmental and ethical good practice
• The above to be carried out with regard to organisational policy on Equal Opportunities and continuous improvement
• To assist operations in all SU run Commercial areas where required
• Any other, in line with the job description that may from time to time reasonably required by the organisation

EXPECTED STANDARDS

• To work within expected COVID hygiene and operational regulations at all times.
• To ensure staff are well presented for their shift in uniform. To follow hygiene regulations at all times.
• To promote good customer care at all times.
• Smile at and greet each customer, be polite and courteous at all times. Thank the customer and give undivided attention to each customer.
• To be knowledgeable about products available and give guidance where appropriate
• Timetable staff breaks and sign off time sheets
• Ensure F & B Assistants are suitably trained & monitor their performance offering help & guidance when necessary
• Ensure the displays are inviting to the customer and that stocks are adequate to meet customers needs at all times
• Ensure that staff are aware and use the correct till procedures at all times.
• To ensure that their role is clearly understood, particularly their liability and responsibility
• To work within a team to promote a well stocked outlet and develop ideas for merchandising the products we sell
• Ensure that organisational policy on Health and Safety is followed
• To use equipment for its designed purpose and according to organisational policy on Health and Safety
• To follow manual handling procedures
• Use appropriate protective clothing or equipment
• Maintain temperature records, cleaning schedules & any other due diligence documentation, taking preventative & corrective action when necessary. Ensure F & B Assistants adhere to laid down standards.
• To be carried out in line with the Students’ Union Environmental policy

PERSON SPECIFICATION

ESSENTIAL SKILLS / KNOWLEDGE / QUALIFICATIONS

• Demonstrates high standards of customer care
• Experience of a customer facing environment in a food and beverage environment
• Experience of training / motivating staff
• Experience of cash handling
• Good Verbal Communication Skills
• Commitment to excellent customer care.
• Reliable
• Calm under pressure
• Understanding of health, safety and hygiene requirements
• Enthusiastic
• Numerate
• Commitment to Equal Opportunities.

DESIRABLE SKILLS / KNOWLEDGE / QUALIFICATIONS

• Basic hygiene certificate of customer care