Steward

The Students’ Union is the focal point of campus life and we have exciting opportunities for University of Warwick students to join our team!

What’s on offer:

Hourly Rate: £12.21 plus holiday pay calculated at 15.55% (equivalent of 35 days paid leave per year)

Duration: Fixed-term contract starting in Term 3, 2025 and ending on 4th July 2026 (subject to a 6-month probationary period), with work continuing throughout the next academic year (2025/2026).

Hours: You will be expected to work an average of 2 shifts a week (an average of 10-12 hours a week) throughout term time; you must be available to work 8 out of the 10 Wednesday nights (shifts usually 18:30-02:15) throughout terms 1, and term 2, and then usually a Friday or Saturday night (shifts usually 21:30-02:15). We cannot guarantee these hours.

Location: Warwick Students’ Union, Coventry

Closing Date: 9am on Wednesday, 14^th May 2025- This vacancy and advert will be closed earlier if sufficient applications are received. Therefore, it is strongly advised that you submit your application as soon as possible.

Assessment Date: Tuesday, 20^th May 2025 (via MS Teams)

What’s the role?
The SU runs a variety of outlets which are dedicated to students.  The Copper Rooms is our dedicated events, club nights and live music venue and the Terrace Bar with its popular weekly schedule of killer DJ’s and delicious cocktails. 

As a Steward, this role is focused on delivery great customer service and ensuring that Health and Safety requirements are met at all times.  You will be required to operate the door entry and cloakroom systems, assisting in the safe provision of service.  Experience of working in a hospitality environment or events would be beneficial but not essential.

Who are you?
We are looking for someone with excellent customer service skills and previous customer facing experience to join our team. You will be hard working, reliable, and have a passion for high quality customer service just like the rest of our team!

Why apply?
The SU is a vibrant, student-focused environment and you are excited by the thought of being part of the Operations team within your Students Union.

Full training is provided that will help and support you in both this role as well as future opportunities.

This role is part of the Warwick Award. The Award is based around 12 core employability skills that have been identified in collaboration with a range of employers as being crucial for the next step in your journey after graduation.

This means that the training you receive and the time you spend working in this role to develop your skills, will help you to earn Core Skills Points which count towards the Award.  For more information and to register for the Warwick Award please visit: What is the Warwick Award?

We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status. We want to support diverse and inclusive work environments and are actively looking for people who share our values.

For any queries, please contact jobs@warwicksu.com

JOB DESCRIPTION

RESPONSIBLE TO: Venue and Security Manager and through them, to Operations Manager, Operations Director, Chief Executive, the Board of Trustees               

RESPONSIBLE FOR: None  

MAIN PURPOSE FOR JOB: To ensure Health and Safety requirements are met at all times, to assist in the safe provision of service outlets.

To act as information points for members and guests providing a customer friendly, professional face of the Union         

MAIN DUTIES / RESPONSIBILITIES

• To ensure the safety of the building for use by members and their guests
• To enforce fire regulations where required.
• To operate the evacuation procedure when fire alarm sounds.
• To operate service points, give change according to procedure.
• To follow all financial regulations as instructed.
• To ensure accurate records of cash taken are kept and that the security of cash is maintained.
• To act as an information point for patrons.
• To have a full working knowledge of the building, its services, facilities, policies and regulations.
• To act as glass collectors and queue control management when appropriate.
• To ensure patrons enter through designated doors in accordance with event entry policy
• To protect the fabric and fittings of the Students’ Union.
• To uphold and abide by the Equal Opportunities Policy of the Union
• To ensure patrons are aware of drinking up time
• To maintain and return the building/venue to the accepted standard of cleanliness during/after each Union event.
• Any other duties, in line with the job description that may, from time to time, reasonably be required
• To commit to reducing the SU’s environmental impact and promote environmental and ethical good practice.
• The above duties to be carried out with due regard to the Organisation’s policy on Health and Safety, Customer Care and Equal Opportunities in accordance with legislative requirements

EXPECTED STANDARDS

• To work within all expected hygiene and operational regulations at all times.
• To carry out toilet checks in assigned areas according to minimum intervals stipulated by the Security Manager or Senior Chief/Event Co-ordinator
• To do so without compromising personal safety. All removal of persons from the building should be carried out by the appropriately trained and registered staff.
• To liaise with other members of the Security Department to assist the full and immediate evacuation of all patrons.
• Ensure that correct change is given, all transactions are accurately recorded and procedures are followed at all times.
• Records to be kept accurate, up to date and in correct format.
• Stewards will clearly display their working uniform at all times when working.
• To deal with customers in a friendly and helpful manner, according to organisational policy on customer care
• In accordance with Union policy and as directed by Venue and Security Manager or Duty Manager.
• To simply and correctly administer ticketing/fire regulation procedures.
• In accordance with our Duty of Care and with health and safety policy and legislation.
• To understand the policy and its application. To demonstrate commitment to its application
• In accordance with licensing law
• To comply with all Health and Safety regulations when carrying out such duties
• Removal of rubbish, wiping of tables, glass collecting. Other requirements as directed by the Duty Manager.
• To be carried out in line with the SU’s environmental policy.

PERSON SPECIFICATION

ESSENTIAL SKILLS / KNOWLEDGE / QUALIFICATIONS

• The ability to work independently and as part of a team
• Good verbal communication skills
• Calm under pressure
• Assertive
• Adaptable
• Approachable
• Tactful and diplomatic
• Commitment to excellent customer care
• Demonstrates initiative
• Confidential
• Knowledge of health and safety at work

DESIRABLE SKILLS / KNOWLEDGE / QUALIFICATIONS

• Computer literate
• First Aid qualification
• Cash Handling skills
• Experience of stewarding