Bars Assistant

Contract Type: Casual, Fixed Term

Hours: An average of 10-12 hours per week during term time (hours cannot be guaranteed)

Rate of Pay: Refer to advert

Closing Date: 24 January 2022

Bars Assistant

What’s the role?

Working in either one or more areas of our operation as a Bars Assistant, you will be required to provide a high standard of service to customers, serve food and/or drinks, be accurate in handing monetary transactions and maintain a safe clean working environment. Experience of working in a hospitality environment would be beneficial but not essential.

Dirty Duck

A modern twist on the traditional, serving real value-for-money food and a variety of locally sourced products, real ales, wines, premium beers and spirits.  The key message is real ale-real food -real people- real welcome with a focus on great customer care.

Venue and Terrace Bar

The Copper Rooms is our dedicated events, club nights and live music venue and the Terrace Bar with its popular weekly schedule of killer DJ’s and delicious cocktails

Salary:             £8.72 per hour (under 23 years of age) or £8.91 per hour (aged 23 and over)

Duration:        Casual, until 2nd July 2022 and subject to a 10-week probationary period.

Hours:            You will be expected to work an average of 2 shifts a week (an average of 10-12 hours a week) throughout term time; although we cannot guarantee these hours.  Working hours will vary and will include evening and weekend work.  Availability to work Wednesday and Saturday nights throughout the three academic terms would be advantageous.

Location:       Warwick Students’ Union, Coventry. Occasional off site working is required

Who are you?

We are looking for someone with excellent customer service skills and previous customer facing experience to join our team. You will be hard working, reliable, and have a passion for high quality customer service just like the rest of our team!

Why apply?

Because you are excited by the thought of being part of the Commercial team within your Students Union.

We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status. We want to support diverse and inclusive work environments and are actively looking for people who share our values.

Closing date: 9am on 24th January 2022.  This vacancy and advert will be closed earlier if sufficient applications are received. Therefore, it is strongly advised that you submit your application as soon as possible.

Interview Date: Assessment Centre’s will be held on Friday 28th January 2022. You will be notified if you are shortlisted for Assessment Centre and must be available on this date.

Any queries please contact jobs@warwicksu.com.com

 

JOB DESCRIPTION

RESPONSIBLE TO:                   Team Leaders, Outlet/Venue Manager and Management Team and through them, to Commercial Operations Manager, Commercial Operations Director, Chief Executive and Board of Trustees         

RESPONSIBLE FOR:               None

MAIN PURPOSE FOR JOB:     To provide a high standard of service to customers, serving food and drink and maintaining a safe, clean working environment

MAIN DUTIES / RESPONSIBILITIES

  • Serving food and drink to our customers
  • Operating tills, taking cash and giving change.
  • To serve customers in a friendly and helpful manner, according to organisational policy on customer care
  • Maintaining adequate stocks at licensed bars, including transporting the stocks as required.
  • Keeping of records when necessary.
  • To adhere to organisational policy on Health, Safety and Hygiene, including Fire Regulations
  • Implementation and furthering of Company Policy including its Equal Opportunities policy, Customer care and Health and Safety
  • Clearing and cleaning tables as necessary.
  • Washing up and cleaning of cutlery and glassware.
  • General domestic duties including cleaning of all licensed bar areas, service areas and bar equipment.
  • Observance of the conditions of the Licensing Magistrates.
  • Any other, in line with the job description that may from time to time reasonably required by the organisation
  • To commit to reducing the SU’s environmental impact and promote environmental good practice.

EXPECTED STANDARDS

  • To work within expected COVID hygiene and operational regulations at all times.
  • Polite and courteous service at all times.
  • Organisational procedures to be followed at all times
  • Bar Assistant will be clean and presentable at all times.
  • Provide high standards of customer care and ensure a high degree of customer satisfaction.
  • All records to be accurate and to be kept according to organisational procedures
  • To follow safe working practices, informing your line manager of any problems or unsafe equipment. To abide by legislative requirements
  • Abide by all procedures
  • All customer areas to be clean and tidy at all times.
  • Utensils and equipment to be clean and adequate supplies available at all times
  • Utensils and equipment to be clean and adequate supplies available at all times
  • To be familiar with the Licence requirements and to inform or refer to line manager where necessary for guidance
  • To be carried out in line with the SU’s environmental policy.

 

PERSON SPECIFICATION

ESSENTIAL SKILLS / KNOWLEDGE / QUALIFICATIONS

  • Demonstrates high standards of customer care
  • Experience of a customer facing environment
  • Good Verbal Communication Skills
  • Experience of cash handling
  • Reliable
  • Calm under pressure
  • Understanding of health, safety and hygiene requirements
  • Enthusiastic
  • Numerate

DESIRABLE SKILLS / KNOWLEDGE / QUALIFICATIONS

  • Experience of catering or bar environment
  • Flexible
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