Digital Support Assistant

The Students’ Union is the focal point of campus life and we have exciting opportunities for University of Warwick students to join our team!

What’s on offer:

Hourly Rate: £12.71 plus holiday pay calculated at 15.55% (equivalent of 35 days paid leave per year)

Duration: Fixed Term Contract until 4^th July 2026 (subject to a 6-month probationary period), working throughout the academic year 2025/2026.

Hours: You will be expected to work an average of 10-20 hours per week throughout term time; although we cannot guarantee these hours.  Working times can be flexible. 

Location: Warwick Students’ Union, Coventry, with some flexibility for remote working.

Closing Date: 9am on Wednesday, 18^th June 2025 - This vacancy and advert will be closed earlier if sufficient applications are received. Therefore, it is strongly advised that you submit your application as soon as possible.

Interview Date: Tuesday, 24^th June 2025, with interviews being held either in person or via MS Teams (you must be available to attend an interview on this date if shortlisted)

What’s the role?
As Digital Support Assistant, you will have responsibility for a variety of activities from adding pages, events, and news articles to the SU websites, to updating our other Digital Applications and creating email templates.

With no two days the same, you’ll support our Digital Applications Manager, and the wider Communications and Marketing team in delivering digital communications to the students of Warwick

This is a great role for someone looking to gain digital comms experience, and a fantastic opportunity for the right person to really make a difference.

Reporting to the Digital Applications Manager, this role will:

• Assist with the day to day updating of the SU Digital Applications
• Add events and news articles to the SU website
• Add new pages, and update existing content on the SU websites
• Create HTML email templates as required.
• Support with responding to general enquiries and troubleshooting.
• Manage workload and prioritise activity in line with demands and in agreement with line manager
• Attend regular team meetings and 1-2-1s with your line manager
• Undertake all administrative work in relation to the role as necessary
• Complete additional tasks as required as part of the Communications & Marketing Department

Who are you?
You’ll be an enthusiastic and reliable person with a positive approach to work in this interesting and varied role. Your strengths will be your passion for digital communications, along with your efficiency, and excellent organisational skills. You will have working knowledge and experience of using HTML 5, CSS3 and jQuery.

It’s essential that you have knowledge of any scripting language (like PHP), and that you have awareness of UI/UX best practices. You will also have experience in uploading content and data using website CMS, and be proficient with Microsoft Office.

You’ll be a quick learner, a logical thinker and be able to process and interpret information in a timely manner. You’ll be motivated, passionate about your work and have a commitment to delivering a great service for Warwick students. But above all, you’ll come to work ready to make an impact, excited about working in an environment where you will be encouraged to contribute ideas, be part of a team and make a difference.

Why apply?
The exact opposite of corporate, we’re progressive, passionate individuals working to make a difference in unconventional workplaces.

In return for your enthusiasm, we offer the flexibility for work-life balance, a competitive salary, and excellent holiday allowance.

We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status. We want to support diverse and inclusive work environments and are actively looking for people who share our values.

Whoever you are, we’d love to hear from you!

Any queries, please contact jobs@warwicksu.com

JOB DESCRIPTION

JOB TITLE: Digital Support Assistant                           

RESPONSIBLE TO: Digital Applications Manager

RESPONSIBLE FOR: None     

MAIN PURPOSE OF THE JOB: To provide support with updates to the SU Digital Applications

WORKS CLOSELY WITH: Digital Applications Manager, Digital Support Co-ordinator, Graphic Designer, Junior Graphic Designer, Communications and Marketing Manager, Communications and Marketing Co-ordinator, Data, Insight and Research Partner, Creative Content Coordinator, Business Development Manager.

MAIN DUTIES / RESPONSIBILITIES

• To assist the Digital Applications Manager with the day to day updating of the SU Digital Applications as required by the team /other depts
• To support the Digital Applications Manager with Digital Projects, e.g. Digital Transformation
• Adding events and news articles to the SU website
• Adding new pages, and updating existing content on the SU website
• To create HTML email templates as required.
• Disseminating paid-for digital promotions on behalf of the Business Development Manager, including emails to students, web banners, uploading to digital screens, and social media posts.
• To support with responding to general enquiries and troubleshooting.
• To manage workload and prioritise activity in line with demands and in agreement with line manager
• Attending regular team meetings and 1-2-1s with your line manager
• To undertake all administrative work in relation to the role as necessary, for example: Weekly and monthly updates, updating project status report
• To complete additional tasks as required as part of the Communications & Marketing Department and any other duties that may from time to time be reasonably required by your line manager.
• To commit to reducing the SU’s environmental impact and promote environmental and ethical good practice.
• The above to be conducted with regard to the organisations’ policies and practice on Equal-Opportunities, Health & Safety, Customer Care, Copyright, Data Protection, Environmental Policy and other legislation, and Staff Development.

EXPECTED STANDARDS

It is the responsibility of each individual working for Warwick SU to ensure the following

• A high level of customer care is delivered at all times
• Work should be to an exceptional standard with a keen eye for detail
• Excellent communication skills - written, oral & visual
• A genuine interest and passion for all work carried out, taking an interest in the activities of the Union and the specific projects undertaken by the department
• Ability to interpret digital briefs quickly and produce high quality work within agreed and often tight timeframes
• Be able to work to deadlines
• Work to a high level of accuracy to ensure a quality end result
• To work within the corporate identity guidelines for the Union
• Be able to work on own initiative and also to work as part of a team
• Ability to adapt to multiple briefs at one time, manage workload and meet deadlines
• Good administration and organisational skills
• All relevant paperwork should be maintained and fully completed.
• Good time keeping and reliability
• Uphold the values of the SU to ensure they are reflected in our work and conduct

PERSON SPECIFICATION

ESSENTIAL SKILLS / KNOWLEDGE / QUALIFICATIONS

• Working knowledge and experience of using HTML 5, CSS3 and jQuery
• Knowledge any scripting language such as PHP
• Awareness of UI/UX best practices
• Experience in uploading content and data using website CMS
• Proficient in Microsoft Office e.g., Word, PowerPoint, Excel and Outlook
• Must be a quick learner, logical thinker and be able to process and interpret information in a timely manner
• The ability to deliver at all times exceptional customer service to all internal / external customers
• Exceptional communication & interpersonal skills
• Able to work under pressure and prioritise workload to meet deadlines
• Able to work as part of a team and use own initiative
• Must be committed, positive and hardworking
• Committed to the principles and practices of equality and diversity

DESIRABLE SKILLS / KNOWLEDGE / QUALIFICATIONS

• Working toward a related degree
• Experience of working in a Students’ Union/University
• Knowledge of photo editing software such as Adobe Photoshop
• Knowledge of UI/UX collaboration tool such as Adobe XD