Digital Support Coordinator - Part Time

An exciting opportunity has become available at Warwick Students’ Union.

We are looking to recruit a key staff member who will assist the Digital Applications Manager providing support with updates to the SU Digital Applications.

What’s on offer:

Salary: From £14,865 to £16,630 (pro rata of £27,128 - £30,349) per annum, plus excellent benefits including holidays and contributory pension scheme

Hours: Part time hours – 20 per week with flexibility how these are worked. This is a fixed term role for 2 years.

Location: We offer hybrid working - with a mixture of working onsite and from home.

Closing Date: 11th November 2024

Interview: W/C 25^th November 2024

Benefits: Pro-rata of 20 days holiday plus pro rata of no less than a total of 15 days at Christmas, Easter, New Year, May Day, Spring and Late Summer bank holidays or days in lieu thereof, a dedicated wellbeing programme, cycle to work scheme, employee assistance programme, substantial pension scheme and salary extras. 

Who are we?

Part business, part charity, part membership body, Warwick Students’ Union is a vibrant place to work.  An independent organisation in our own right, we’re professionally run, but different. Our talented teams support elected student leaders to make change, improve lives and fulfil potential; we empower them to make all this happen.

Warwick Students’ Union is one of more than 550 students’ unions across the country. And with more than 25,000 members, over 250 societies, 70 sports clubs, hundreds of elected representatives, a huge range of services and a bold strategy, we’re one of the most exciting.

What’s the job?

You will provide support with updates to SU Digital Applications, leading on small digital projects ensuring content is up to date on all platforms.  You will also assign tasks to Digital Support Assistants while supporting and guiding them.

Who you are?

This fantastic opportunity requires someone who is dynamic, has a flexible and approachable manner and is self-motivated.

You must have working knowledge and experience of using HTML, CSS and JavaScript and have experience of managing digital projects.   A strong knowledge of any programming language such as python is also essential.

Why apply?

The exact opposite of corporate, we’re progressive, passionate individuals working to make a difference in unconventional workplaces. 

We are committed to equal opportunities for all.  We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender or disability status.  Warwick SU wants to support diverse and inclusive work environments and are actively looking for people who share our values.

Whoever you are, we’d love to hear from you.

Any queries please contact jobs@warwicksu.com

JOB DESCRIPTION 

JOB TITLE:                               Digital Support Coordinator     

RESPONSIBLE TO:                   Digital Applications Manager  

RESPONSIBLE FOR:                None 

MAIN PURPOSE FOR JOB:     To provide support with updates to the SU Digital Applications 

WORKS CLOSELY WITH:         Communications & Marketing Team Members, Content Updaters 

MAIN DUTIES / RESPONSIBILITIES 

• To assist the Digital Applications Manager with the day to day updating of the SU Digital Applications as required by the team /other depts
• To lead on small digital projects 
• Assigning tasks to Digital Support Assistants and checking task/project completion
• Support and guide our Digital Support Assistants with their day-to-day tasks
• Adding events and news articles to the SU website
• Adding new pages, and updating existing content on the SU website
• Assessing a selection of digital applications and providing suggestions to the Digital Applications Manager for which is most appropriate. 
• To create HTML email templates as required.
• To support with responding to general enquiries and troubleshooting. 
• To manage workload and prioritise activity in line with demands and in agreement with line manager
• Attending regular team meetings and 1-2-1s with your line manager
• To undertake all administrative work in relation to the role as necessary, for example: Weekly and monthly updates, updating project status report
• To complete additional tasks as required as part of the Communications & Marketing Department and any other duties that may from time to time be reasonably required by your line manager.
• To commit to reducing the SU’s environmental impact and promote environmental and ethical good practice.
• The above to be conducted in line with the organisation’s policies and practice on Equal-Opportunities, Health & Safety, Customer Care, Copyright, Data Protection, Environmental Policy and other legislation, and Staff Development.

EXPECTED STANDARDS 

It is the responsibility of each individual working for Warwick SU to ensure the following 

• A high level of customer care is delivered at all times
• Work should be to an exceptional standard with a keen eye for detail
• Excellent communication skills - written, oral & visual
• A genuine interest and passion for all work carried out, taking an interest in the activities of the Union and the specific projects undertaken by the department
• Ability to interpret web briefs quickly and produce high quality work within agreed and often tight timeframes
• Be able to work to deadlines 
• Work to a high level of accuracy to ensure a quality end result
• To work within the corporate identity guidelines for the Union 
• Be able to work on own initiative and also to work as part of a team
• Ability to adapt to multiple briefs at one time, manage workload and meet deadlines
• Good administration and organisational skills 
• All relevant paperwork should be maintained and fully completed. 
• Good time keeping and reliability
• Uphold the values of the SU to ensure they are reflected in our work and conduct

PERSON SPECIFICATION 

ESSENTIAL SKILLS / KNOWLEDGE / QUALIFICATIONS 

• Educated to degree level or equivalent (IT-related subject desirable)
• Working knowledge and experience of using HTML, CSS and JavaScript
• Strong knowledge of any programming language such as Python
• Awareness of UI/UX best practices
• Experience managing digital projects
• Strong IT skills: knowledge of the Microsoft 365 packages 
• Must be a quick learner, logical thinker and be able to process and interpret information in a timely manner
• The ability to deliver at all times exceptional customer service to all internal / external customers
• Exceptional communication & interpersonal skills 
• Able to work under pressure and prioritise workload to meet deadlines
• Able to work as part of a team and use own initiative
• Must be committed, positive and hardworking
• Committed to the principles and practices of equality and diversity 

DESIRABLE SKILLS / KNOWLEDGE / QUALIFICATIONS 

• At least one year of experience working in a similar position
• Experience working in Students’ Union/University
• Experience in uploading content and data using website CMS
• Experience of using MSL applications
• Experience working in an agile team 
• Knowledge of UI/UX collaboration tool such as Adobe XD

SALARY: Grade 5 

BENEFITS: Excellent holidays and contributory pension scheme 

DURATION: Fixed Term Contract – 2 years. 

HOURS: 20 hours per week. Flexibility of working hours is reasonably required from time to time to meet the requirements of the post. This may include occasional evenings and weekends. Any overtime must be agreed in advance and will be reimbursed as TOIL. 

LOCATION: Warwick Students’ Union, Warwick University, Gibbet Hill Road, Coventry, CV4 7AL. Occasional off site working may be required.