Customer Care Advisor - Remote

WED2B are the market leaders for designing and selling high quality, competitively priced designer bridalwear.

We pride ourselves on providing a standard of service to our customers which is market leading. As part of our Customer Care Team, you will be pivotal in setting the tone for providing extraordinary levels of service to our brides, as their first point of contact either by phone, email or through social media.

A bit more about the role
Answering phone calls, emails, live chats and giving social responses to our brides, ensuring all queries are responded to within specified timescales.

Accessing multiple social media accounts simultaneously and using internal databases to retrieve product or store information to accurately advise customers.

Have an in depth understanding of our customer's in store or on-line journey to provide personal and detailed responses to our brides.

Processing returns and refunds in accordance with established procedures.

Skills needed
A desire to provide an exceptional service to every inquiry.

Good understanding of social media including Facebook, Instagram, Tik Tok, Pinterest and Twitter.

Great communication skills, both written and spoken.

We offer
Training and ongoing support to make you successful in this role.

Flexibility of working hours.

An international company with small-sized teams and a high level of personal attention.

Employee discounts and benefits.

Additional policies such as, enhanced Maternity and Paternity, holiday exchange scheme, volunteer time off and refer a friend.

An opportunity to be part of a great team.

Does this sound like you? Then apply today!

You’ll find we are committed to developing, maintaining, and supporting a culture of equality, diversity, and inclusion. This applies to both our workforce and the practices we follow.

Job Type: Part-time, Temporary (ending May 2025)  

Salary: £11.44 per hour

Hours of Work: 30 hours per week, flexibility required over weekends and weekdays