ICT Support Analyst

Location: Fire Service Headquarters, Birkenshaw, BD11 2DY

Contract Type: Full-time, Temporary

Closing Date: 12 December 2021

Salary: £24,982 - £27,041 per annum

Specific Hours: 37 hours per week

ICT Support Analyst

Are you an experienced technical support analyst with great communication skills able to provide a positive customer experience?


A great opportunity has arisen to join one of the country’s leading fire and rescue Services; to become part of a team where everyone plays their part in making West Yorkshire Safer.


You will work as part of the service desk team to ensure that ICT Service delivery meets agreed KPI’s and positive Customer Experience is achieved. You will support colleagues in the use of ICT systems and services including technical support, user assistance and regular ongoing maintenance.


You should have demonstrable experience of working within a technical service desk team and be educated to NVQ level 3 in a computer related subject or have equivalent experience / training.


You will be required to work 37 hours flexibly as part of the team to cover Monday to Friday 7.30am to 5pm. We offer flexible working arrangements, including hybrid working. You will be required to work from our offices for part of your initial training. After this you will work both in the office and from home as part of our 'hybrid' working model and therefore, must have a reliable home internet connection.


The post is subject to a Disclosure and Barring Service Check.


We offer an excellent package, including Local Government Pension Scheme, free parking, 37 hour flexible working week, an employee assistance programme, training and development, sports and social clubs and free use of gym. Job share applicants welcome.


We are a caring organisation, promote an environment of inclusivity and learning and welcome people from all walks of life - just as long as you can show commitment to our values such as integrity and teamwork.

Click here for Job Description

Click here for Terms and Conditions

Click here for Guidance Document

All correspondence will usually be sent to your email account registered with the online recruitment system rather than by letter. Please check your email account regularly.

If after reading all of this information, you are interested in applying, please read the documents listed above for more details and click on 'Apply' for the application form.

Please note we do not accept CVs. If you are viewing this vacancy on ‘jobsindeed’ or other external platform, the only way to apply for this vacancy is to visit www.wyfs.co.uk/careers/ and complete the application form via our online Access vacancy system.

We are an equal opportunities employer; we value and celebrate equality, diversity and inclusion. We particularly welcome candidates from communities that are currently under-represented at WYFRS, including women, Black, Asian & Minority Ethnic applicants and applicants with disabilities. We can offer support and adjustments for candidates and staff who experience barriers to work that result from health conditions or Specific Learning Differences, such as dyslexia.

WYFRS is a ‘Real Living Wage’ employer and have been rated ‘good’ by HMICFRS in all areas of our service.

Apply now