Head of IT Operations
A place to drive change
Location: Bradford, Hybrid, 2-3 days in the office with travel as required for training/meetings.
Salary: £77,405 per annum plus car user allowance starting at £1,250 per annum.
Permanent, 35 hours per week, Monday – Friday 9am to 5pm.
We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.
We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.
If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.
Lead, Transform, and Protect Our Digital Future
We’re looking for a Head of IT Operations & Service Delivery who’s as comfortable diving into a P1 incident or a complex Azure networking issue as they are setting a clear, cost‑aware operations strategy and service roadmap. You’ll lead our Service Operations and Technical Operations functions, ensuring the services our colleagues and customers rely on are available, secure, resilient and cost‑effective.
What You’ll Do
- Lead and inspire operations teams to deliver stable, secure services across end‑user, network, platform and applications, both on premise and in public cloud
- Act as a strategic technologist - deep‑dive into complex Azure and cyber issues whilst also shaping the operational roadmap and service strategy.
- Drive resilience through robust disaster recovery, business continuity and hardened platforms; reduce mean time to restore.
- Deliver cloud transformation, migrating on‑prem infrastructure to Azure over three years securely and cost‑effectively.
- Strengthen our cyber posture with embedded controls, telemetry and automated response playbooks to stay ahead of threats.
- Architect scalable Azure solutions, leveraging deep technical expertise for secure, performant systems.
- Champion service excellence - meet SLAs/SLOs, mature ITIL processes and embed continual improvement.
Why Join Us?
- Shape the future: Drive transformation projects that modernise our technology and services.
- Agile and impactful: We’re small enough to cut through red tape, yet large enough to deliver meaningful change.
- Purpose with impact: Work for an organisation with a genuine social mission, your expertise will improve lives every day.
- Grow with us: Access leadership development and career progression opportunities as we invest in both people and technology.
To view/download the job description please click here.
Salary
The spot salary for this post is £77,405 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
What you’ll bring:
- Proven experience leading IT Operations in complex environments (across multiple IT systems, in a medium sized business)
- Strong knowledge of security frameworks, threat detection, and incident response
- Experience with IaaS, PaaS, SaaS and hybrid cloud strategies
- Strong grasp of infrastructure, networking, and enterprise system
- Experience establishing and enforcing release management frameworks aligned with ITIL
- Strong understanding of infrastructure and application dependencies during releases
- Excellent communication and influencing skills at senior level
Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Planned date: 11th/12th February via Teams.
Stage 2: A Place to Show Your Strengths
You’ll present your approach to a strategic direction for the team to the panel and have your final interview. You'll be asked to complete a Congruity Questionnaire in advance.
Planned date: 18th/19th February at our Bradford office.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email: PeopleServices@accentgroup.org
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
