Head of Property Services
At Accent we believe everyone has the right to a safe, secure and warm place to call home.
We’re looking Head of Property Services to join our Assets & Compliance team in Peterborough or Bradford with travel to our other sites.
About the role and person:
- 35 hours per week
- Permanent
As a Head of Property Services, you’ll play a critical role in delivering Accent’s strategic objectives to provide high quality homes and sustainable communities. You will lead the Property Services Department taking responsibility for the delivery of a first-class repairs and voids maintenance service, ensuring all properties are maintained to the highest standard while enhancing service efficiency and customer satisfaction.
Demonstrating leadership that aligns with Accent’s values, you’ll drive continuous improvement and foster an environment where customer satisfaction is at the core of all service delivery. By leveraging your strong commercial acumen and collaborative skills, you will build lasting relationships with both internal teams and external contractors. You will actively seek opportunities to shape the future of property maintenance services, ensuring that they meet both customer expectations and corporate objectives.
As a senior leader, your commitment to excellence in service delivery will help drive Accent’s mission forward. Through effective team management, contract oversight, and strategic thinking, you will inspire colleagues to uphold Accent’s standards of quality, safety, and sustainability. You will work with a range of stakeholders to ensure that we deliver on our promises, creating homes where residents can thrive.
At Accent we’re on a transformation journey. This is an exciting opportunity for someone looking for a challenge as you’ll play a pivotal role in working with the business transformation team to shape a critical customer service by improving and embedding processes and procedures to drive performance. This role also offers the opportunity to work across a national portfolio of diverse stock.
For a full job description of this role please click here.
Salary
The spot salary for this post is £72,000 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
The role also receives an additional £1,250 per annum essential car user allowance.
What will you get from us?
In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata for part time) excluding bank holidays per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free parking
- Onsite gym
What skills/behaviours do you need to be a Head of Property Services?
- Significant experience or a qualification in construction or Asset Management.
- Extensive management experience, with responsibility for leading teams in the delivery of asset management, repairs, and maintenance strategies.
- Strong leadership and motivational skills, with the ability to create a high-performance team culture.
- A proven track record of delivering high-quality repairs and maintenance services to customers.
- Commitment to customer and building safety alongside service delivery.
- Excellent understanding of asset performance and strong commercial acumen.
- Experience managing substantial budgets and overseeing procurement processes.
- Strong negotiation skills and the ability to resolve complex situations.
- Well-developed interpersonal and communication skills, both written and verbal.
- Able to demonstrate abilities to work with other departments collaboratively to deliver lasting change
- This role requires extensive traveling across our Accent sites and estates and so a full UK driving licence and access to a vehicle is required
Location
The successful candidate will be required to live within a commutable distance to our Peterborough or Bradford office and will be required to have a visible across our other regions.
We’re a keen promoter of agile working and encourage working from home, as long as we meet our customers’ needs.
We’ll provide you with the equipment and software you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Interviews
1st stage interviews will take place on the 5th and 6th February via Teams.
2nd stage interviews will take place on 13th February at our Peterborough office.
Successful candidates will be asked to complete a behavioural questionnaire prior to their 2nd interview and will be sent a presentation topic in advance.
Who are Accent?
At Accent, we believe that everyone should have access to an affordable, sustainable, and safe home, and our work across the country aims to do just that.
We’re a national organisation, but with a community focus. We were formed in 1966 and have grown in the time since, and now provide homes and services to over 40,000 customers.
We understand the impact our work can have in creating better places for people to live by providing well-designed housing, which is in short supply, and building sustainable communities where people choose to live. We are proud of our Homes England Strategic Partnership, which allows us to build even more homes in areas of housing need.
But we are not just about building new homes. We invest in our existing homes to make sure they offer our customers the very best in living standards by adapting to meet new ideas, environmental changes, new regulations for safety and security and modern technology to make them a home for life, in every way our customers need them to be.
Caring for our customers also means caring for their environment. With our ambitious energy-efficient development plans, and our retrofitting projects which are modernising our current homes; we are putting sustainability at the fore so that we can drive value for customers now and in the future.
As anchor institutions in the communities where we work, it’s important we leverage partnerships and seek opportunities for customers that provide the foundations for better living. We build relationships which accelerate and advance our work to ensure customers are supported if they need it and can be happy living in their homes.
Our new operating model puts our colleagues in the heart of our communities. We are committed to building strong relationships with our customers and we work alongside them to co-curate the services we deliver.
We never stop evolving – we are ambitious and driven and understand that great performance is a product of an inclusive and supportive environment, where colleagues can thrive and achieve their best. With a new people strategy and corporate strategy which will sets out our commitments from 2024-2027, it’s an exciting time to join Accent.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email:
"PeopleServices@accentgroup.org".
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
We are excited about our future and if you are too, we’d love to hear from you.
