Customer Service Advisor
A place to make a difference
Salary: £26,990 per annum (£14.83 per hour)
Location: Peterborough
Details: Permanent, 35 hours per week between 8am and 6pm. Initially 100% onsite, moving to hybrid after successful probation period.
With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families.
We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do improves lives and creates vibrant communities where people of all backgrounds can thrive.
If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.
About the role
As a Customer Service Advisor, you’ll manage repair-related enquiries, diagnosing faults and making sure our customers are looked after quickly and effectively. You’ll deliver exceptional customer service, balancing their needs with those of our contractors and internal stakeholders, keeping everyone updated throughout the process. Your professionalism, efficiency and empathy means you’ll build strong customer satisfaction.
To view/download the Customer Service Advisor job description please click here.
Salary
The spot salary for this post is £26,990 per annum (£14.83 per hour) for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you
With experience in a fast-paced, customer-focused environment, you’ll be able to handle high volumes of calls and emails and provide our customers with clear, accurate information. Your strong attention to detail helps you accurately record data and customer interactions in our CRM system. You’ll have strong communication skills and a passion for delivering best-in-class customer service, every time.
Interview Process
We run a 2 stage process for Customer Service Advisor:
1st stage is an interview via Teams.
If successful at this stage you'll be invited to meet us at the Peterborough office on Tuesday 10th or Wednesday 11th February where you'll showcase your customer service skills through a role play and you'll have your final interview. You'll be asked to complete a Customer Service questionnaire prior to the final interview.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email: PeopleServices@accentgroup.org
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
