Special Projects Coordinator
A place to make things happen
Location: Peterborough, Hybrid
Salary: £39,529 per annum
Permanent, 35 hours per week, Monday – Friday, 9am to 5pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
As a Special Projects Coordinator you will ensure the smooth operation of critical systems and processes, supporting the overall transformation projects within the organisation. We have a very ambitious transformation plan so this role is perfect if you want to really make a difference to our customers.
You will be responsible for managing system upgrades, providing guidance to colleagues, and identifying more opportunities for system improvements. Your ability to work closely with stakeholders will ensure that system changes are implemented and trained out effectively, contributing to our mission of delivering outstanding service to residents and creating a positive impact within the community we serve. This is a great role for someone who is keen to progress into other roles within our organisation over time.
What You’ll Be Doing:
- Delivering change in our organisation: support system changes, upgrades and key transformation projects across the whole cycle. You’ll be testing specifications to make sure they are robust, creating procedure guides and delivering training sessions to ensure successful implementation
- Technical Support: You will be a key point of contact for front-line colleagues, providing technical support and guidance to resolve system related queries quickly and efficiently
- Procedure Guides Hero: Lead the creation and maintenance of documentation, including procedure guides and specifications
- Training Guru: organise and deliver training events, briefings, and workshops to ensure colleagues have the knowledge and skills to adopt system changes seamlessly
- Troubleshooting Star: work with third party suppliers and our internal IT team to address user queries, work through technical issues and ensure timely solutions are implemented
To view/download the full job description please click here.
Salary
The salary for the Special Projects Coordinator is £39,529 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
About you
Eager to learn, keen on IT, and an outstanding verbal and written communicator. We are always keen to talk to people who are passionate about developing their skills further. As a minimum you’ll bring:
- Significant experience supporting core business systems, providing troubleshooting and root cause analysis for technical issues
- Experience working in an ITIL environment, specifically in incident, problem, change and release management activities
- Proficient in delivering technical support, working directly with users and liaising with third party suppliers where required
- Experience in user acceptance testing and managing system upgrades, ensuring successful transition to new solution
- Strong organisational skills, with the ability to prioritise tasks and manage time effectively
- IT literacy, and the ability to work with operational software, including the ability to author and deliver training sessions
Special Projects Coordinator Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Planned date: 16th or 23rd September
Stage 2: A Place to Show Your Strengths
For Stage 2 interviews you will be asked to complete a Congruity questionnaire so we can get to know you a little better. We will then carry out a competency based interview and explore anything relevant from the Congruity questionnaire.
Planned date: 23rd and 24th September
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)—an extra day to celebrate your birthday and the option to purchase more—access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
And because we believe in supporting you now and in the future, this is a place to plan for your future—with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email:
"PeopleServices@accentgroup.org".
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
