Customer Service Advisor
A place to make a difference
Salary: £24,726 per annum (£13.59 per hour)
Location: Bradford, Hybrid
Details: Permanent, 35 hours per week between 8am and 6pm.
With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families.
We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do improves lives and creates vibrant communities where people of all backgrounds can thrive.
If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.
About the role
As a Customer Service Advisor, you’ll play a key role in helping our customers with a variety of housing-related matters, from rent queries to more complex issues like anti-social behaviour. We understand that when people have problems related to their home, it can be a stressful time. That’s where you come in – offering professional, empathetic, and resilient support to ensure customers feel heard and supported.
What’s in it for you?
- Work-life balance: We operate Monday to Friday, 8am – 6pm, so your weekends and evenings are free to enjoy time with friends, family, or hobbies.
- Real Impact: You'll have the satisfaction of knowing you’ve helped resolve important issues and made a real difference to someone's home and well-being.
- Training and Support: We'll equip you with all the knowledge and tools you need to handle queries efficiently. For more complex cases, you’ll work closely with our internal teams to deliver the best solution.
- Team Collaboration: While you’ll often resolve issues independently, you’ll also be part of a supportive, collaborative team focused on delivering top-notch service.
If you're looking for a job that offers more than just taking calls, apply now and be part of a team that helps create a positive impact on our customers' lives and their homes!
To view/download the Customer Service Advisor job description please click here.
Salary
The Customer Service Advisor spot salary is £24,726 per annum (£13.59 per hour) for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
About you
We’re looking for confident communicators with a talent for delivering clear, accurate information—both over the phone and in writing. You’ll bring experience from a fast-paced customer service environment (ideally a contact centre), and thrive under pressure, handling high volumes of calls and emails without compromising on quality.
Strong problem-solving skills are a must, as is the ability to navigate difficult conversations with empathy and professionalism. You'll need a keen eye for detail, especially when logging information in CRM systems, and be comfortable using Microsoft Office and other digital tools.
A good grasp of numeracy and literacy will help you explain housing policies and services clearly. Above all, we value resilience, a calm approach under pressure, and a genuine commitment to excellent customer service—even when things get tough.
Customer Service Advisor Interview Process
We run a 2-stage process for Customer Service Advisor:
1st stage is an interview via Teams.
If successful at this stage, you'll be invited to meet us at the Bradford office where you'll showcase your ability through an assessment and you'll have your final interview. You'll be required to complete a Customer Service questionnaire prior to the final interview.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday - plus the opportunity to purchase more - access to an online GP, gym discounts and a day to spend volunteering for a cause that matters to you.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email: "PeopleServices@accentgroup.org".
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold sponsorship.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
