Continuous Improvement Manager
A place to drive change
Location: Peterborough, Hybrid, 2 days a week in the office with travel to other Accent offices as required.
Salary: £56,681 per annum
24 month Fixed Term Contract, 35 hours per week, Monday – Friday 9am to 5pm.
We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.
We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.
If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.
About the role
As a Continuous Improvement Manager, you'll play a key role in shaping future customer experiences across Accent by leading the Continuous Improvement and design of end-to-end services that are insight-driven, inclusive, and efficient. You'll lead a team of business analysts and work collaboratively across the business to reimagine customer journeys, map processes, define service requirements, and co-create operating models focused on customer needs and organisational outcomes.
This is a great opportunity for someone to really make a difference - our SLT and colleagues are committed to delivering change across the business. You'll manage all ends of the change spectrum and platforms and be able to see the impact of these changes within a few years.
To view/download the Continuous Improvement Manager job description please click here.
Salary
The spot salary for the Continuous Improvement Manager post is £56,681 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
About you
The ideal candidate will have significant experience in Six Sigma at Black Belt level, with a proven ability to deliver complex change and engage stakeholders. They should have a strong track record in continuous improvement and service design within transformation environments, and experience in business improvement activities. Lean Six Sigma Black Belt certification or progress towards it is essential, along with familiarity with agile delivery aligned with GDS lifecycle stages. You'll have experience managing or mentoring professionals, excellent facilitation skills, and the ability to translate user insights into service improvements. You should be skilled in process mapping, user journey mapping, and creating service blueprints, and capable of developing target operating models. Experience in multi-disciplinary teams and strong communication skills to influence strategic decision-making are also required.
Continuous Improvement Manager Interviews
1st stage interviews will take place on Thursday 15th May via Teams.
Successful candidates will be required to complete a Congruity Questionnaire in advance of the 2nd stage interview.
2nd stage interviews will take place on Friday 23rd May and will consist of a presentation and final interview.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - a day off for your Birthday and the opportunity to purchase more - access to an online GP, gym discounts and a day to spend volunteering for a cause that matters to you. Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email:
"PeopleServices@accentgroup.org".
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
