Rent Arrears Co-ordinator
A place to create moments that matter
Location: Stockton, Hybrid
Salary: £28,303 per annum
2 year Fixed-Term Contract, 35 hours per week, Monday – Friday 9am-5pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
As a Rent Arrears Co-Ordinator, you'll be at the heart of our mission to recover former customer arrears—turning challenges into wins, maximising our income so that we can reinvest in the communities we serve.
You'll collaborate closely with IT to design and launch automated reporting tools that streamline the flow of data to debt collection agencies, making our recovery efforts smarter and more efficient. Through weekly meetings with partner agencies, you’ll help to shape the direction of debt recovery. Your keen judgment will guide decisions on what can be pursued and what needs to be written off, ensuring we focus our efforts where they matter most. With a critical eye, you’ll also cleanse and update our systems for accuracy and clarity.
Plus, you’ll prepare quarterly reports for the Executive Team, providing insights that influence high-level decisions and shine a light on your impact. If you're someone who loves solving problems, making a difference, and seeing real results—this is your chance to own it.
To view/download the Rent Arrears Co-ordinator job description please click here.
Salary
The spot salary for the Rent Arrears Co-ordinator post is £28,303 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
About you
You’ll be a dedicated professional with experience in rent arrears management, including legal recovery processes and collaboration with external debt collection agencies. The ideal candidate will thrive under pressure, consistently meeting deadlines while maintaining a high standard of work. Strong verbal and written communication skills are essential, along with the ability to engage positively with both internal and external stakeholders, even in challenging situations. Confidentiality, excellent problem-solving abilities, and a talent for conflict resolution and negotiation are key attributes for this role. Proficiency in IT systems is also required to support efficient and effective service delivery.
Rent Arrears Co-Ordinator Interviews
1st stage interviews will take place on 9th June via Teams.
2nd stage interviews will take place on 16th and 19th June via Teams.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)—an extra day to celebrate your birthday and the option to purchase more—access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
And because we believe in supporting you now and in the future, this is a place to plan for your future—with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email:
"PeopleServices@accentgroup.org".
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
