Officer, Arts Jobs (ICF188)
Officer, Arts Jobs (ICF188)
Contract: Fixed Term until 31 March 2026, working 35 hours per week Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility)
Salary: £32,163 per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.
Location: Manchester (The role will be based at the Manchester office; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members of the team, normally 1-2 days a week)
Arts Council England is the national development agency for creativity and culture. We help people in every corner of the country to experience and benefit from creativity. We do this by investing in artists and organisations that make ad deliver exceptional, inspirational work for our communities.
The Officer, Arts Jobs, Customer Services is a new role which is part of the Customer Services Team who handle 150,000 enquiries a year about all aspects of Arts Council’s work as well as supporting and helping people make strong applications for funding.
Arts Jobs is a website where the sector advertise jobs and roles within the creative industries, the operational aspect of the website is managed in the Customer Services team. The Officer, Arts Jobs, will ensure that Arts Jobs website content is checked and uploaded; that the service is delivered operationally and that the function is maintained and developed, embedding a high quality, accurate, customer facing service.
Although the role is predominantly administrative, the Officer, Arts Jobs will be part of the Customer Services Management Team and will act as Duty Manager, on a rota basis, alongside the Officers, Customer Services, supporting the team as they respond to calls, Livechats and emails.
To succeed in this role, you will have experience of operational management in a contact centre or similar enquiry service and delivery of management information reports. Ideally, you will have experience of managing website content and enjoy administrative tasks with a focus on detail and compliance.
Equality Diversity and Inclusion Statement: Arts Council are committed to being an inclusive employer, building an inclusive workplace, and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council.
If there are any adjustments that would support you in your application, please do let us know when you apply. If you are disabled, Evenbreak are able to provide support with your application. For further information please visit their website here
Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.
About us: Arts Council offers a range of benefits to our employees including hybrid and flexible working, a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme. To find out more, click here.
Our Code of Ethics requires that employees of the Arts Council are not able to receive an Arts Council grant, investment or loan funding - either in person, as a member of a partnership, or for any organisation they own. There are also limitations on board or CEO positions employees can hold in organisations we fund. For more information on this, please talk to the recruiting manager or contact recruitment@artscouncil.org.uk
We believe our recruitment process should be inclusive and transparent. Find out what to expect with our application guidance and more about our commitment to diversity on our website here.
To view the job description please click here
To view the recruitment pack which outlines more details about working for Arts Council please click here
Job ref: ICF188
Closing date: 09:00am Wednesday 25 June
Interviews: (virtual) 04 and 07 July 2025
Please note: We do NOT accept CVs or cover letters as part of our recruitment process. If you require any documentation in an alternative format, please contact recruitment@artscouncil.org.uk
