2 x Service Designer (FCSF143 & FCSF144)
2 x Service Designer (FCSF143 & FCSF144)
Contract: Fixed term contract until 30 June 2028, working 35 hours per week (Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility)
Salary: £38,689 per annum Grade C, plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.
Location: Manchester or Birmingham (The role will be based in Manchester or Birmingham; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members of the team, normally 1-2 days a week)
Arts Council England is transforming into a more user-centred, service-led organisation. As a Service Designer, you will play a key role in helping us understand, design and improve the services we provide to the creative and cultural sector.
You will work across teams to map how our services currently operate, identify where they fall short for users, and design improvements that make them simpler, more inclusive and more effective. This includes working across policy, operations, digital and data to shape end-to-end services that meet real user needs.
You will contribute to embedding service design thinking across the organisation, supporting teams to take a more user-centred, evidence-based approach to how services are designed and delivered.
Role Details
As a Service Designer, you will map and analyse existing services, identify friction points and opportunities for improvement, and support Service Owners to design end-to-end services that consider the full user journey.
You will work closely with user researchers, data teams, product managers, delivery managers and stakeholders to understand user needs, co-design improved services, facilitate workshops and create service design artefacts such as journey maps, service blueprints and system maps.
You will help shape services through discovery, alpha, beta and live phases, advocate for accessibility and inclusive design, and communicate complex service concepts clearly to influence decision-making.
About You
You will have experience applying service design methods to understand and improve services, mapping end-to-end journeys and identifying opportunities for improvement.
You will understand user-centred design principles, be comfortable working in multidisciplinary teams, and have strong facilitation and communication skills. You will be able to balance user needs with organisational priorities and constraints, and will have an awareness of accessibility and inclusive design principles.
Experience in the public sector, familiarity with Government Digital Service approaches, and knowledge of how digital, data and technology support service delivery would be beneficial.
Equality Diversity and Inclusion Statement: Arts Council are committed to being an inclusive employer, building an inclusive workplace, and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council.
If there are any adjustments that would support you in your application, please do let us know when you apply. If you are disabled, Evenbreak are able to provide support with your application. For further information please visit their website here
We participate in the ‘Offer an Interview’ scheme which means that we offer an interview to any disabled candidates who meet the essential criteria for the role they’re applying to, subject to the volume of applications received. Disabled candidates, those living with a long-term condition and/ or neurodivergent candidates may be eligible for this scheme. The scheme uses the definition of disability from the Equality Act 2010 to determine eligibility. More information is included in the application guidance.
About us: Arts Council offers a range of benefits to our employees including hybrid and flexible working, a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme. To find out more, click here.
Our Code of Ethics requires that employees of the Arts Council are not able to receive an Arts Council grant, investment or loan funding - either in person, as a member of a partnership, or for any organisation they own. There are also limitations on board or CEO positions employees can hold in organisations we fund. For more information on this, please talk to the recruiting manager or contact recruitment@artscouncil.org.uk
We believe our recruitment process should be inclusive and transparent. Find out what to expect with our application Guidance: How to apply and recruitment selection process | Arts Council England and more about our commitment to diversity on our website here.
To view the job description please click here
To view the recruitment pack which outlines more details about working for Arts Council please click here
Job ref: FCSF143 & FCSF144
Closing date: 17:00, Monday 06 July
1st Interview: (virtual) Tuesday 21 July
2nd Interview: (virtual) Wednesday 29 July
Please note: We do NOT accept CVs or cover letters as part of our recruitment process. If you require any documentation in an alternative format, please contact recruitment@artscouncil.org.uk
