Client Support Assistant - Court of Protection Team, Bury St Edmunds (full or part time)
The Court of Protection Team
Our Court of Protection team work with people who no longer have the mental capacity to deal with their own affairs and require the support of others to act on their behalf. This may be due to age related illness or an accident. Once it becomes apparent that someone will require assistance in managing their affairs we will meet with that person and family members to discuss more fully how we can provide assistance. Our Court of Protection specialist team assist clients throughout the UK from our East Anglia offices.
The Role
As a Client Support Assistant in our team, you will be working alongside the matter lead to service the needs of a group of clients and provide support and assistance as required. You will work under the guidance and supervision of the matter lead on client related tasks which may include completing various forms, raising payments, liaising with suppliers, providers and clients. Full training will be given.
You will ensure that all work undertaken, including letters and all communications regarding clients, is correctly documented, time-recorded (in accordance with time-recording policy) and that related time and financial cost targets are met.
Additional duties may be required at times, in accordance with the needs of the role and of our clients.
Knowledge, skills and experience required
- You must be able to work in a team-based environment, sharing work-loads
- Work to priorities, strict deadlines and be pro-active in their approach
- Good communication skills, both written and verbal
- Good interpersonal skills and a competent telephone manner
- Excellent attention to detail
- Methodical and flexible approach but also able to follow set procedures
- Computer literate with sound working knowledge of Microsoft Office Suite (including Excel and Word) and a case management system.
Hours: Monday to Friday, 9.00 am to 5.00 pm, although flexible working patterns can be discussed. We are happy to consider full or part-time applicants for this position.
Ashtons Legal is an equal opportunities employer and we welcome applications from all communities and backgrounds.
