Receptionist

Who we are?

Sandy Balls Holiday Village is a world away from your day to day, with more trees than you can… well, shake a stick at. We have resident alpacas, a bush-craft school and forest laser tag, along with the usual holiday heroes of cycling and swimming. But New Forest holidays are also about tranquillity, which is why our Retreat spa and cosy, cottage-style lodges and caravans are here to help our guests unwind.

We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Find out more about our holiday experience on our website: http://www.awayresorts.co.uk.

What we need in a nutshell

As Guest Services Assistant, we want you to make our guests feel welcomed, cared for, and inspired to have their best holiday ever, from check-in to the moment they leave. Your role, always with a friendly smile, will include:

• Meeting and greeting guests and checking them in and out
• Making bookings for activities and dealing with enquires
• Resolving complaints in a way that makes guests properly looked after

One more thing…holidays happen at holiday times, so you will need to work your magic on weekends and bank holidays too.

What’s great about this role?

If you are a people person, this is the role for you, and there are opportunities to build your career too. You will love working for Away Resorts; we have a can-do, fun-loving, people-centred ethos, captured by our Holiday Heroes’ mantra of Attentive Amazing Lovers - have a read about it on our website.

Skills, experience and qualities you’ll need

If you can demonstrate the following, let’s hear from you

• Customer service skills and experience in the hospitality sector.
• A confident, outgoing personality and a high degree of resilience under pressure

• Able to work across teams and communicate well so issues can be resolved quickly

It would be great if you have experience of using ParcVu booking system, but don’t worry if you haven’t, we’ll train you.

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Good Luck!

#INDHP