Guest Services Assistant

Location: Clumber Park Lodges, Worksop

Hours of work: Variable Seasonal Contract - Evenings & Weekends Required

Salary: £12.21 per hour

What we need in a nutshell

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. From time to time, you’ll also support our Food & Beverage team.

Who are we?

We are a dynamic and growing company, shaking up the Great British holiday. Find out more about our holiday experience on our website: http://www.awayresorts.co.uk. 

What you’ll be doing

Most of your time will be spent making sure our guests feel welcome and cared for, but you’ll also jump into F&B when needed. Your role will include:

• Welcoming guests on arrival and ensuring a smooth check-in and check-out process

• Assisting with holiday bookings, guest queries, and resolving issues

• Liaising with different departments to make sure guest needs are met

• Supporting with F&B shifts when required, which could include serving drinks, taking orders, delivering meals, or clearing tables

• Keeping guest service areas (and occasionally F&B areas) clean, tidy, and guest-ready

And of course, as holidays happen at holiday times, you’ll need to work your magic on evenings, weekends, and bank holidays too.

Skills, experience and qualities you’ll need

To deliver delight to our guests, you’ll need to:

• Have strong customer service skills and experience 

• Be confident, organised, and resilient under pressure

• Have great communication skills and enjoy working with people

• Show initiative and flexibility – happy to help even when it’s “not your job”

• Be open to learning F&B skills, or already have some experience 

It’s the icing on the cake if you also have:

• Knowledge of booking systems (like Parcvu)

• Previous holiday park or hospitality experience

What we can offer you

This is a flexible role that can fit around your life, and it could also be the start of a fantastic career with us. We’ll look after you with a great range of benefits, including:

• Competitive Pension

• Discounts on Away Resorts Holidays for you, your friends & family

• On Park Discounts

• Awards and Recognition

• Employee Assistance Programme

• Team Events

Our promise to you

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. In short, we want you to bring your whole self to work!

Want to join our team?

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Good Luck!