Social Media Advisor

Social Media Advisor 

Job Type – Full-time, 6-month Fixed Term Contract

Location – Central Support, Hemel Hempstead 

What we need, in a nutshell: 

We are looking for friendly and confident person to answer guest queries on our Social Media platforms who are about to arrive on holiday or have a post-holiday query.   

Who are we? 

We are a dynamic and growing company, shaking up the Great British holiday. With 27 amazing UK resorts, we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. 

What you’ll be doing: 

As a Social Media Advisor, you will be the person who delivers delight in our contact centre by opening our guests’ eyes to the wonderful holidays they can enjoy, as well as answering all their questions and giving them a great feeling about Away Resorts. 

Working as part of our team of, you will report into the Group Guest Experience Operations Manager and you will be helping them with any holiday query they may have and making sure they have all the information they need.  You will need to be confident to pick up a phone to talk to our guests when needed, to enable you to answer queries in a timely manner and to make amendments or make new bookings. 

You will build rapport by taking a genuine interest in each guest you talk to, asking open questions and enjoying a natural conversation. You will be an important part of the guest experience, showing the enthusiasm and friendliness that makes the Away Resorts brand so special. 

You will love working for Away Resorts, we have a can-do, fun-loving, people-centred ethos, captured by our Holiday Heroes’ mantra of Attentive Amazing Lovers. 

Skills, experience and qualities you’ll need: 

Firstly, and most importantly, you will love people. You will be easy to talk to, and a great listener and you will have a real talent for making customers feel special when you’re answering their queries, or on the phone. 

You will be a team player, have the ability to maintain a high service level while you multi-task, and you will enjoy solving problems when or - even better - before they occur.  

Nice to have but not essential: 

It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t). 

• Experience of outbound calling, converting enquiries to sales and upgrading existing sales 
• Experience of using booking systems, especially Parcvu. 
• Previous experience with Social media preferred, but not essential. 

What we can offer you: 

This is a chance to use and stretch your skills set and build your career in one of the fastest growing and most exciting holiday companies in the UK. Additional benefits include: 

• Enhanced Family Benefit 
• Employee Discount Scheme - Perkbox 
• Life Insurance
• Discounts on Away Resorts Holidays 
• On Park Discounts 
• Awards and Recognition 

Our Promise to You 

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! 

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!