Reception Manager

Hours of Work: 40 hours per week (Weekend working is required)

Location: Sandy Balls, New Forest

Role: Guest Services, Holiday Sales

Salary: Up to £25,000 per annum DOE & Bonus

Transport Provided: No

Accommodation: No

Closing Date: 05 June 2020

Reception Manager

About the role

Away Resorts is a fast-growing company that operates 6 holiday parks throughout the UK and is committed to providing our customers with memorable holiday experiences. We have an exciting opportunity for a Guest Services Manager to join us and be a part of the Away Resorts family at Sandy Balls Holiday Village.

Sandy Balls Holiday Park is not only unique for its unusual name but read on and you’ll get to know more.Set in the heart of the beautiful New Forest just 5 minutes from Fordingbridge and 6 Miles from Ringwood this premium Holiday Park location is a true gem.

A Self catered 4* Holiday Village Sandy Balls has over 200 units of accommodation and can welcome hundreds of guests virtually every week of the year.  Sandy Balls is a very diverse day to day operation with everything from swimming pools. play areas, retail outlets, entertainment venues, sports & leisure facilities & loads of indoor and outdoor activities and pretty much open all year round.

A £6 Million + Development of Luxury Lodges & unique Holiday Homes has just been completed providing a simply outstanding range & choice of accommodation which is the envy of the Holiday Park sector.

Click here to discover our truly breath-taking range of Caravans and Lodges that you will not find anywhere else & especially designed to fit into this amazing New Forest location.

What you’ll be doing

As the Guest Services Manager you will lead the Guest Services Team and look after the day to day operation. You will to be the person who leads the way and you will be responsible for the first impressions to our guests when they arrive and check in. You will be the point of call when they need help and if they have any issues, so your Park knowledge needs to be impeccable.

You will be the go to person for the Guest Services team should they need some guidance or support so you will need to be motivated, inspiring, a problem solver and someone they can approach and trust.

This crucial role includes:

  • You will lead your team to ensure the check in process is seamless and our guests have the best possible start to their stay…looking after any queries throughout their stay to the guests complete satisfaction right the way through until our guests depart
  • Recruiting and managing the induction of members of the Guest Services Team
  • Creating and managing rotas and attendance
  • Manage and review Team performance
  • Managing the ongoing training and development of Guest Services Team
  • To comply with all H&S requirements in line with Company policy
  • To work aligned with all departmental managers especially the Parks Maintenance Manager & Accommodation Manager to ensure everything is working correctly and your team have all the relevant information to communicate to our Guests
  • To ensure the Teams personal appearance is in line with the company expectations
  • You will manage our booking system with the Guest Experience Manager to ensure all information is up to date and correct
  • And lots of other stuff too…

One more thing…holidays happen at holiday times, so you may need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you’ll need

Skills, experience and qualities you’ll need

We’ll provide training but you should ideally…

  • Have Management experience in a similar role either on Holiday Parks or a Hotel, Student Accommodation Halls type background with the required transferable skills on a large scale
  • Have a Leadership style that is open, strong & approachable but that commands respect
  • Be able to plan and organise the workload, training and management of a large Team and be a good communicator who is able to establish good working relationships with all other Department heads and Teams in all areas
  • Be comfortable working to tight deadlines as part of a very busy Team
  • Real attention to detail with the highest of standards
  • Adaptable, conscientious and very organised
  • A sense of urgency
  • Hands on/Can do approach…always ready to “muck in”..
  • Financial understanding of Budgets and expenditure controls

It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you.

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at

Good Luck!


Apply now