Guest Service Manager

Location: St Ives Bay Beach Resort, Hayle, Cornwall

Hours of work: Permanent contract, 40 Hours per week

Salary: Up to £29,500 per annum- DOE

What we need in a nutshell 

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave, you will be responsible for the smooth running of the Guest Services department.

What we can offer you

• Pension scheme – Plan for your future.
• Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
• 20% On-park discounts – Enjoy the best of what we offer.
• Team Incentives – Your hard work won’t go unnoticed.
• Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
• Life Insurance – For peace of mind.
• Enhanced Maternity/Paternity Pay – After two years with us, we’ve got you covered.
• Holiday Buy Scheme – Flexibility to suit your lifestyle.
• Help @ Hand Scheme – Wellbeing support when you need it.
• Perk Box – Exclusive discounts and benefits.
• Career Development – We believe in nurturing talent and promoting from within.

Who are we?

We’re a dynamic and growing company, shaking up the Great British holiday at our award-winning UK resorts. St. Ives Bay Beach Resort has private access to three miles of sandy beach, spectacular sea views, luxury accommodation and excellent facilities, making it one of the best holiday parks in Cornwall and a great place to work. Want to find out more about our holidays? Check out our website: http://www.awayresorts.co.uk.  

What you’ll be doing

Working as part of our team of holiday heroes, reporting to the Guest Experience Manager, you will be running the Guest Services team.

For you, this includes:

• Spending lots of your time with guests, meeting and greeting to check them into their accommodation
• You will be responsible for managing holiday bookings.
• Resolving customer complaints
• Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent
• You will be the first point of contact for all our Holiday Home Owners

One more thing…holidays happen at holiday times, so you may need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you’ll need

If you can demonstrate the following, we’d love to hear from you:

• Outstanding people skills – friendly, patient and always ready to help
• Previous Management or Supervisors experience
• Exceptional organisation skills and able to keep a good few plates spinning
• A solid understanding of budgeting and finance
• Experience in a customer-facing or sales role

It’s the icing on the cake if you have experience in the holiday sector specifically, but don’t worry if you haven’t, we provide plenty of training.

It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you.

Our Promise to You

Holiday Heroes come with all sorts of different superpowers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Good Luck!

#INDHP