Guest Experience Manager

Location: Newperran Holiday Park, Goonhavern, Newquay

Salary: Up to £30,000- Dependant On Experience

Contract: Permanent, 40 hours per week 

Who are we?

A breath-taking Cornwall escape, Newperran Holiday Park is where the grass is the greenest of greens and the sky is the bluest of blues.

We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime.

Find out more about our holiday experience on our website: http://www.awayresorts.co.uk. 

What you’ll be doing

You will be responsible for delivering delight to guests at Newperran Holiday Park. Through clear and consistent leadership, you will be managing and motivating the Accommodation, Maintenance and Guest Services teams to ensure they are equipped and excited to enable our Guests to have the best holiday ever, with the attention to detail that has become synonymous to the standards expected at an Away Resorts destination.

Your responsibilities will include:

• Working closely with the Accommodation Team to ensure that all accommodation is sparkling and well-maintained with everything working.
• Ensuring the Guest Services team represent the Park well and have a can-do, problem-solving attitude, ensuring our Guests are looked after and will come back!
• Ensuring the Maintenance team are keeping everything in tip top condition and have everything they need.
• Managing complaints and monitoring guest feedback, onsite and via social media
• Managing processes including purchasing & budgeting 
• Managing and motivating your teams, including recruitment, performance reviews, development and all the paperwork that goes with it
• Analysing trends to build the strategy, policies and procedures that deliver improvements and maximise sales opportunities
• Managing the P&L for your department

Skills, experience, and qualities you’ll need

If you can demonstrate the following, we’d love to hear from you:

• A good level of general education with evidence of personal and/or professional development
• Experience within the hospitality sector or similar within Guest Services, Accommodation or Maintenance
• Experience of managing heads of departments as well as front-line team members
• Strong leadership skills: approachable, leading by example and respectful of their team at all times
• A great communicator and able to accept and act upon feedback
• Commercially astute and competent with IT and technology

It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it on our website and decide if it describes you.

What we can offer you

Enjoy some great benefits, including:

• A great working environment - We work hard but have fun along the way
• Competitive salary with bonus scheme
• Pension scheme
• Up to 50% Discounts on Away Resorts holidays with offers for friends & family to also enjoy
• 20% On-park discounts
• Monthly Team incentives
• Life Insurance
• Career Development – if you are hungry for more, we have a proven track record in investing into our team members

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. Afterall, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!

Want to join our team?

To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Good Luck!

#INDHP