Social Media Assistant

Hours of Work: 37.5 hours per week

Location: Hemel Hempstead, Hertfordshire

Role: Marketing

Salary: £20-22,000 per annum

Transport Provided: No

Accommodation: No

Closing Date: 30 July 2019

Social Media Assistant

What we need in a nutshell

We are looking for Social Media Assistant who will inspire, engage and delight our Away Resorts customer across our social media channels.

What you’ll be doing

Reporting to our Social Media Executive, this exciting role will require you to inspire, engage and delight our Away Resorts customers. Working in a fast-paced social  environment you will be at the forefront of handling customer comments and ensuring a personal service is provided. You will be;

  • Responsible for handling customer comments, check-ins and direct messages within our agreed response time across all social media channels
  • Deliver exceptional customer care at all times
  • Ensuring that a personal service is provided to every customer to meet their needs
  • Develop relationships with on park and customer service teams
  • Support our social media executive with implement our social media strategy, auditing and analyse our social media channels
  • Have an interest in developing their social media and content marketing skills

We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from the day-to-day and our job is to surprise and delight them at every turn. As part of the central marketing team, you will be providing the creativity and back-up that allows the magic to happen.

Skills, experience and qualities you’ll need

If you are creative, build great relationships with people, and you love the travel industry, then this could be the role for you. Can you demonstrate the following? If so, we’d love to hear from you:

  • Experience working in a customer care role
  • A commitment towards delivering a high level of customer service
  • A good knowledge of social media platforms
  • Web and computer software proficiency
  • Strong interpersonal, communication and customer service skills

It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you.

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at

Good Luck!


Apply now