Guest Services Assistant

Location: Bude Holiday Resort, Cornwall.

Job Type: Seasonal Contract - Variable Hours

Salary:  £12.21 per hour - Paid Weekly!

What we need in a nutshell 

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. You will deputise in the absence of the Guest Services Manager and help with the smooth running of the department.

What we can offer you

This is an exciting and varied role. We look after you with a great range of benefits, including:

• Discounts on Away Resorts Holidays for you and your family & friends
• On Park Discounts
• Awards and Recognition
• Team events

Who are we?

We are a dynamic and growing company, shaking up the Great British holiday. With 27 amazing  UK resorts, we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime.

Bude Holiday resort is the perfect coastal escape, a family friendly holiday awaits on the stunning Cornish coast. With a fully refurbished Coastal bar and eatery, a heated outdoor swimming pool, splash zone and adventure playground for the kids and great walks along the coastline, there is heaps to keep everyone entertained.

Find out more about our holiday experience on our website: http://www.awayresorts.co.uk.

What you’ll be doing

Reporting to the Guest Experience Manager you will be assisting the running of the Guest Services department. This includes:

• Spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings.
• Resolving their complaints so that they walk away with a smile.
• Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent.
• You will be one of the first point of contact for all our Holiday Homeowners.

One more thing…holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

Skills, experience and qualities you’ll need:

We are looking for someone with Customer service skills, preferably in the hospitality sector. We’d ideally like you to tick the following boxes:

• A confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure.
• Computer literate.
• Confident talking to guests over the phone.
• Comfortable multi-tasking, working as part of a team and solving problems using your own initiative.

We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill. 

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Our promise to you

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work!

 Good Luck!