General Manager

Location: Retallack Resort & Spa

Job Type: Full Time - Permanent Contract

Salary: Dependant on Experience

What we need in a Nutshell

We are proud to have the best General Managers in the Industry. Here at Away Resorts, they inspire and develop their teams to deliver delight to our Guests and Owners, offering the most amazing holidays whilst remaining commercially astute and delivering their EBITDA. We empower our leaders to identify new opportunities and oversee any development process.

Due to an internal promotion, we are looking for a new General Manager that will lead the incredible Retallack Resort & Spa. Spread across 80 acres inland Cornwall, we offer 248 pitches of unique and jaw dropping accommodation.

Who are we?

We’re a dynamic and growing company, shaking up the Great British holiday at our 27 award-winning UK resorts.

Our holidays are amazing and it's our people who bring everything to life. We pull out all the stops, add the bells and whistles and put our hearts and souls into it, so that our guests can enjoy the greatest of Great British holidays. At Away Resorts, we like to have fun, so if you do too, and you would also like to be part of an award-winning company with big plans - we need to talk.

There is something for all our Guests at Retallack, a lookout bar and eatery, indoor pool and spa, and for the more adventurous a Waverider and Aqua Park.

Want to find out more about our holidays? Check out our website: http://www.awayresorts.co.uk/parks/cornwall/retallack

What you'll be doing

• Lead, manage, motivate and develop your team of Holiday Heroes to deliver delight to guests and owners, and fulfil their own potential
• Deliver Park EBITDA and annual profit targets, preparing and managing budgets, identifying new profit opportunities and controlling costs
• Ensure the Park standards meet with the expectations set out in our Operational Manuals and company policies and procedures, including health and safety, food safety and licensing laws
• Create a spirit of support and co-operation across functions, to deliver an excellent customer experience to our guests and manage seasonal budgets effectively

Skills, experience, and qualities you'll need

• Prior experience as a General Manager, Operations Manager, Commercial Manager or Deputy General Manager within hospitality environment that includes accommodation
• Strong leadership skills, an ability to give and receive feedback, and a track record of coaching managers to grow in their roles
• Commercial and sales skills, including experience of managing capital projects
• Change management experience and a flexible open attitude to change
• A friendly, customer focused approach with excellent communication skills

What we can offer you

• Bonus Scheme
• Private Health Care
• Discounted Employee Benefit - Perkbox
• Enhanced Family Benefit
• Life Insurance
• Discounts on Away Resorts Holidays
• On Park Discounts
• Awards and recognition

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. Afterall, wouldn't it be boring if we were all the same? In short, we want to bring your whole self to work!

Want to join our team? Here's how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts check us out at www.awayresorts.co.uk/careers .