Spa Manager

Location: Retallack Resort & Spa, St Columb, Cornwall

Hours of work: 40 hours per week Permanent contract- Includes weekends

Salary: £30,000 per annum plus 10% commission of beauty product sales

What we need in a nutshell

We're seeking an experienced Spa Manager to revitalise our spa. We're undergoing a period of change and investment and are eager to find a strong, experienced team player who will contribute to the growth of our spa offering.

If you possess strong leadership skills, are receptive to support from our central team, and are a people-oriented individual with a passion for exceptional service and treatment delivery, coupled with an understanding of driving retail and revenue growth, we'd love to hear from you.

Who are we

We're a dynamic and growing company, redefining the British holiday experience. Retallack Resort and Spa is located in the picturesque Cornish countryside and is open year-round. With exclusive barns and lodges, an aqua park, and activities for the whole family, we also boast Cornwall's only FlowRider. 

Find out more about our holiday experience on our website:
http://www.awayresorts.co.uk. 

 What you'll be doing

As a wider brand, we're unifying our five locations to expand our spa offering and elevate its position within our resorts. Increasingly, guests and residents are seeking wellness, relaxation, and recovery experiences. We're committed to integrating these elements into our business, making this an exciting time to join our growth and transformation.

As Spa Manager, you'll oversee the daily operations of the spa, recruit and lead a talented team of spa therapists during peak season, and drive both exceptional guest experiences and commercial success. You'll ensure the spa is presented to the highest standard, implement strategies to boost revenue and customer satisfaction. You'll be supported by our special projects team and external industry consultants to help shape this new positioning and growth.

Key Responsibilities:

 * Develop and maintain high service standards to ensure an exceptional guest journey.

 * Oversee scheduling, booking systems, and daily operational tasks.

 * Manage stock control, supplier relationships, and ordering processes.

 * Monitor guest feedback and implement improvements to enhance the overall experience.

 * Ensure all health, safety, and hygiene protocols are adhered to at all times.

 * Analyse spa performance, prepare reports, and work towards revenue targets.

Skills and Experience Needed:

 * Level 3 in Beauty Therapy or equivalent, with experience in Massage, Facials, and Body treatments.

 * Proven experience as a Spa Manager, Assistant Spa Manager, or similar leadership role within a luxury spa, resort, or holiday park.

 * Strong leadership, communication, and team development skills.

 * A passion for wellness, hospitality, and exceptional customer service.

 * Commercial acumen with the ability to drive sales and revenue.

 * A history of working towards and achieving KPIs, including retail sales.

 * Knowledge of spa treatments, therapies, and wellness trends.

 * Willingness to travel to attend key industry events for networking and learning.

 * Experience using spa booking systems and managing treatment schedules.

 * Strong understanding of health, safety, and hygiene regulations within a spa environment.

 * Experience with ELEMIS products is advantageous, but training will be provided.

What we can offer you

This is a role that you can take pride in. We look after you with a great range of benefits, including:

• 10% Commission on beauty product sales
• Pension scheme – Plan for your future.
• Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
• 20% On-park discounts – Enjoy the best of what we offer.
• Team Incentives – Your hard work won’t go unnoticed.
• Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
• Life Insurance – For peace of mind.
• Enhanced Maternity/Paternity Pay – After two years with us, we’ve got you covered.
• Holiday Buy Scheme – Flexibility to suit your lifestyle.
• Help @ Hand Scheme – Wellbeing support when you need it.
• Perk Box – Exclusive discounts and benefits.
• Career Development – We believe in nurturing talent and promoting from within.

Our promise to you

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work!

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Good Luck!

#INDHP