Administration Executive

Hours of Work: 37.5 per week

Location: Hemel Hempstead, Hertfordshire

Role: Finance, Operations

Salary: Dependent on Experience

Transport Provided: No

Accommodation: No

Closing Date: 02 September 2022

Administration Executive


What we need, in a nutshell

We’re looking for a super-organised Admin Executive to look after holiday bookings that come through our partner Online Travel Agents (OTA), making sure the system is working smoothly and effectively.

Who are we?

We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Find out more about our holiday experience on our website:

What you’ll be doing

Many of our holidays are booked through partner Online Travel Agents (OTA) and we need to ensure we manage the bookings and communication with the agents effectively. You will be responsible for the day to day administration of this important interface, including:

· Managing and reconciling all OTA bookings to ensure they are loaded, amended and cancelled correctly within our system (ParcVu)

· Managing all OTA bookings that are not automated, importing them into ParcVu, and ensuring information such as price changes are communicated and implemented

· Managing sales allocations to ensure optimum availability for OTAs, while returning over capacity back to our ‘pot’ for sale directly

· Checking OTA cancellations and ensuring units are placed back on sale

· Dealing with all queries regarding pricing, allocations and cancelled bookings, including OTA customer questions

· Assisting with the setup of new OTAs, compiling yearly allocations for OTAs, and reconciling all monies received from OTAs

· Feeding in to OTA strategy proposition

Skills, experience and qualities you’ll need

If you can match the skills, experience and qualities listed below, we’d love to hear from you:

· Experience of working with reservation systems or similar internal systems

· Experience of working with 3rd party suppliers

· Clear and confident communication skills

· Ability to interact with peers regardless of position

· Strong attention to detail and accuracy when working with systems

· Highly organised and able to work independently

It’s the icing on the cake if you have worked within the holiday park industry and you are familiar with ‘ParkVu’ or a similar booking system, but this is not essential so do apply even if you don’t tick these additional boxes.

We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill.

What we can offer you

This is a chance to use and stretch your administrative skills and build your career in one of the fastest growing and most exciting holiday companies in the UK. Additional benefits include:

· Competitive Pension

· Bonus Scheme

· Health Cash Plan

· Life Insurance

· Discounts on Away Resorts Holidays

· On Park Discounts

· Awards and Recognition


Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts check us out at

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!


Good Luck!

Apply now