Experience Delivery Manager - Casting & Engagement

Experience Delivery Manager – Casting & Engagement

Job Type – Permanent, Hybrid

Location – Central Support, Hemel Hempstead with travel to our incredible parks

What we need, in a nutshell:

We’re looking for a dynamic Experience Delivery Manager to drive operational excellence across our entertainment and activities—crafting seamless, safe, and unforgettable guest moments that wow at every turn. You'll play a key role in delivering commercial success while keeping the Away Resorts brand promise front and centre.

With a shared responsibility across all parks, you’ll take the lead on casting, rehearsals, training, and performance procedures—bringing your expertise, creativity, and passion to support and elevate our Entertainment Team.

Who are we?

We are a dynamic and growing company, shaking up the Great British holiday. With 27 amazing UK resorts, we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime.

What you’ll be doing:

• Casting & Pastoral Leadership - partner with People Operations to recruit top talent that lives our brand values. Be the go-to for team wellbeing—nurturing a positive, inclusive, and energised culture
• Rehearsals & Development Training - create and lead inspiring rehearsal and training programmes that build confidence, capability, and standout guest experiences across all parks
• Operational Standards & SOPs - own and evolve clear, practical operating procedures that drive consistency, compliance, and quality across all locations
• Attending any necessary training to further understand the business aims
• Seek new business opportunities through targeted marketing activities and proactive research
• Manage and develop relationships with existing businesses and key contacts
• Work closely with Revenue and Marketing to ensure aligned communication and park entertainment activities
• Oversee the completion of daily, weekly and monthly activity maintenance logs, including sterilization routines and various checks for all activities. 
• Ensure correct completion of park specific activity related risk assessments.  

Skills, experience and qualities you’ll need:

• University or Drama School graduate is desirable
• Experience in delivering entertainment and activities strategy
• Experience of product creation
• Experience in communicating with stakeholders of differing levels
• Strong written and verbal communication skills  
• Team management skills – developing and motivating  
• Ability to coach and direct team both during work and training
• Ability to adapt to social styles depending on audience   
• Ability to think outside the box creatively
• Casting, talent development & wellbeing
• Gold-standard procedures
• Integrity & empathy
• Strong operational understanding

It’s the icing on the cake, but not essential if you have experience in the leisure and hospitality sector.

It’s about your values too. We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill.

What we can offer you:

This is a chance to use and stretch your skills set and build your career in one of the fastest growing and most exciting holiday companies in the UK. Additional benefits include:

• Bonus Scheme
• Enhanced Family Benefit
• Employee Discount Scheme - Perkbox
• Life Insurance
• Discounts on Away Resorts Holidays
• On Park Discounts
• Awards and Recognition

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts check us out at www.awayresorts.co.uk/careers.

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!