Sports & Leisure Team Leader

Location: Sandy Balls Holiday Village, Fording bridge SP6 2JZ

Hours of work: Seasonal, Variable Hours 

Salary: £13.39per hourly pay

Who we are?

Sandy Balls Holiday Village is a world away from your day to day, with more trees than you can… well, shake a stick at. We have resident alpacas, a bush-craft school and forest laser tag, along with the usual holiday heroes of cycling and swimming. But New Forest holidays are also about tranquillity, which is why our Retreat spa and cosy, cottage-style lodges and caravans are here to help our guests unwind.

Part of the Away Resorts family, with 27 self-catered parks which all have their unique appeal! Check them out on our website for more

What we need in nutshell

our role will be to assist in operating the leisure centre to achieve maximum sales whilst keeping the customer experience intact by having motivated and skilled staff who deliver a delightful customer experience and excellent levels of cleanliness.

Roles & Responsivities-: 

In partnership with the Leisure Manager, Leisure Duty Manager and other team leaders you will;

• Actively market and promote the business, continually seeking opportunities to increase sales and improve customer service.
• To effectively supervise, train & motivate all team whilst on duty to ensure the efficient and effective operation of the centre, whilst maintaining excellent levels of customer care that promote and reflect the image of the centre.
• Maintain and develop the highest levels of service & safety within the leisure centre
• Responsible for the security of facilities, Centre presentation cleanliness and maintenance, plant operation, water quality testing, stock replenishment and ensure normal operating procedures and emergency action plans are implemented as required.
• Processing financial transactions and cash reconciliation and accepting bookings in compliance with regulations.
• Carry out any other duties specified by Centre Management to ensure the effective operation of the Centre’s service including emergency action plans and procedures
• Ensure a high standard of cleanliness is maintained throughout the centre in accordance with cleaning schedules and standards.
• Monitor and maintain the safety and welfare of customers and staff. Ensure the correct behaviour and use by customers and staff of the Centre.

This is only a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and development within Sandy Balls Park.

One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you’ll need

We’ll provide training, but you must:

• To hold a current valid NPLQ and in experience in plant rooms/backwashing
• A good standard of education, ideally to GCSE standard or equivalent
• Works well under pressure and a good communicator too
• Customer focused
• Attention to detail even little ones and high standards
  Desirable:
• Pool Plant Operator (PPO), National Pool Management Qualification (NPMQ) or equivalent, Fire Warden training