Assistant Accommodation Manager

Location: Retallack Resort & Spa, St Columb, Cornwall

Hours of work: 40 per week

Salary: Up to £27,000 per annum- DOE

What we need in a nutshell 

We’re looking for an Accommodation Assistant Manager to help lead and motivate the team that cleans, prepare and stocks our accommodation. It’s a high profile role that will also see you deputising for the Accommodation Manager when necessary. 

Who are we? 

We are a dynamic and growing company, shaking up the Great British holiday.  Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast.

Find out more about our holiday experience on our website: http://www.awayresorts.co.uk. 

What you’ll be doing 

You’ll be helping to lead, manage and develop our Accommodation team who prepare accommodation for guests so that it is sparkling and well-equipped, ready for a great holiday. This includes: 

• Assisting in recruiting, managing and developing the Accommodation team 
• Ensuring our guest accommodation is ready for arrivals to the highest of standards and helping Team Leaders to resolve guest issues in a way that makes everyone feel good 
• Working together with the Accommodation Manager and other managers in the park to deliver an exceptional guest experience 
• Ensuring maintenance works are carried out, cleaning and equipment stocks are sufficient and that the team have the tools, materials and resources to do their jobs well 
• Championing and implementing Health and Safety policies to ensure team and guest safety 

• Deputising for the Accommodation Manager when necessary, taking on responsibility for the accommodation department when the Accommodation Manager is absent 

One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too. 

Skills, experience and qualities you’ll need 

We are looking for someone who is a great at managing and motivating a team and who can demonstrate the following:  

• Good level of general education 

• Experience of managing a team  
• Experience in housekeeping or cleaning and a thorough understanding of the standards required 
• The ability to manage performance issues and situations of conflict assertively and empathetically 
• Good communication skills and able to adapt style to people at all levels 
• Excellent problem-solving skills  

• A proactive mindset and able to make decisions under pressure 
• A friendly and helpful attitude and a strong focus on customer service delivery 

It’s the icing on the cake, but not essential, if you have an NVQ in hospitality, customer services or tourism and have worked in a similar role on a holiday park. 

We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill. 

What we can offer you 

This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including: 

• Competitive Pension 
• Bonus Scheme 
• Perkbox membership
• Life Insurance 
• Discounts on Away Resorts Holidays for you and your family & friends
• On Park Discounts 
• Awards and Recognition 
• Team Events 

Our promise to you 

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want to bring your whole self to work!  

Want to join our team? Here’s how to apply 

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers. 

Good Luck!