Guest Services Assistant

Location: Newperran Holiday Resort, Cornwall.

Job Type: Variable Hours - Seasonal Contract

Salary:  £11.44 per hour

What we need in a nutshell 

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. You will deputise in the absence of the Guest Services Manager and help with the smooth running of the department.

Who are we?

Newperran Holiday Park is where the grass is the greenest of greens and the sky is the bluest of blues. One of of Cornwall’s most idyllic spots. 

We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Find out more about our holiday experience on our website: http://www.awayresorts.co.uk. 

What you’ll be doing

Reporting to the Guest Services Team Leader you will be assisting the running of the Guest Services department. This includes:

• Spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings
• Resolving their complaints so that they walk away with a smile
• Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent
• You will be one of the first point of contact for all our Holiday Home Owners

One more thing…holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

Skills, experience and qualities you’ll need 

We are looking for someone with Supervisory and Customer service skills, preferably in the hospitality sector. We’d ideally like you to tick the following boxes:

• A confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure.
• Comfortable multi-tasking, working as part of a team and solving problems using your own initiative.

We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill. 

What we can offer you 

We look after you with a great range of benefits, including: 

• Pension scheme – Plan for your future.
• Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
• 20% On-park discounts – Enjoy the best of what we offer.
• Team Incentives – Your hard work won’t go unnoticed.
• Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park
• Help @ Hand Scheme – Wellbeing support when you need it.
• Career Development – We believe in nurturing talent and promoting from within.

Want to join our team? Here’s how to apply 

Just click HERE and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers. 

Our promise to you 

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want to bring your whole self to work!  

Good Luck!