Guest Experience Manager

Location: Retallack Resort & Spa, Cornwall

Hours of work: Permanent contract – 40 hours per week

Salary: Dependant on Experience

Who are we?

Away Resorts are shaking up the industry and setting the new standards for what to expect from a UK Holiday Park. With 27 parks and resorts around the UK, our Parks are jaw dropping not only in its views but also what it offers our Guests.

We are famous for our Accommodation, from exclusive units you will only find at Away Resorts, down to our own bespoke scent. Our attention to detail is second to none, so much so, that when our Guests open the door, they go “Wow!” However, what really makes us special is our Team of people making all this happen, we are a growing business and are now on the lookout for a Guest Experience Manager that cares about their Teams and Guests as much as we do!

So, whether you are looking for the next step in your career or simply a new challenge, find out more here  http://www.awayresorts.co.uk/

What we can offer you

Enjoy some great benefits, including:

• Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
• 20% On-park discounts – Enjoy the best of what we offer.
• Team Incentives – Your hard work won’t go unnoticed.
• Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
• Life Insurance – For peace of mind.
• Enhanced Maternity/Paternity Pay – After two years with us, we’ve got you covered.
• Holiday Buy Scheme – Flexibility to suit your lifestyle.
• Help @ Hand Scheme – Wellbeing support when you need it.
• Career Development – We believe in nurturing talent and promoting from within

What you’ll be doing

You will be responsible for delivering delight to guests at Retallack Resort and Spa a luxury spa resort with a lively watersports hub, wrapped up in a stunning countryside location. Through clear and consistent leadership, you will be managing and motivating the Accommodation, Maintenance, Security and Guest Services teams to ensure they are equipped and excited to enable our Guests to have the best holiday ever, with the attention to detail that has become synonymous to the standards expected at an Away Resorts destination.

Your responsibilities will include:

• Working closely with the Maintenance Team and Accommodation Team to ensure that all accommodation is sparkling and well-maintained with everything working.
• Ensuring the Guest Services team represent the Park well and have a can-do, problem-solving attitude, ensuring our Guests are looked after and will come back!
• Ensuring the Security Team is running effectively and out keeping our Guests feeling safe
• Managing complaints and monitoring guest feedback, onsite and via social media
• Managing the maintenance process including purchasing, budgeting, and ensuring timely repairs
• Managing and motivating your teams, including recruitment, performance reviews, development and all the paperwork that goes with it
• Analysing trends to build the strategy, policies and procedures that deliver improvements and maximise sales opportunities
• Managing the P&L for your department

Skills, experience, and qualities you’ll need

If you can demonstrate the following, we’d love to hear from you:

• A good level of general education with evidence of personal and/or professional development
• Experience within the hospitality sector or similar within Guest Services, Accommodation or Maintenance
• Experience of managing heads of departments as well as front-line team members
• Strong leadership skills: approachable, leading by example and respectful of their team at all times
• A great communicator and able to accept and act upon feedback
• Commercially astute and competent with IT and technology

It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it on our website and decide if it describes you.

Want to join our team?

To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. Afterall, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!

Good Luck!

#INDHP