Holiday Home Sales Manager

Location: Retallack Resorts & Spa, Cornwall

Salary: Up to £55,000 per annum- DOE

Hours of work:  Permanent, 40hrs per week

OTE- £80-£85K with great opportunity to overachieve

What we need in a nutshell

We’re looking for an experienced sales manager to take our holiday home sales to the next level by delivering sales against stretching targets, ensuring our owner experience is outstanding and managing, developing and motivating the sales team, while ensuring an open and ethical sales journey for buyers.

Who are we?

At Away Resorts we’re a growing company, shaking up the Great British holiday. With a whopping 27 parks, we are on a mission to inspire everyone to holiday in the UK.

Here at Retallack, potential owners can take their pick from stunning 2,3 or 4 bedroom barns with a 999 year leasehold, plus a buying investment option with a fixed % net return. Our newest collection of holiday homes are currently for sale with further development planned over the coming years. Architecturally designed, with designer interiors, these homes are unique and sought after within a hot spot on the North Coast of Cornwall

Want to find out more about our holidays? Check out our website: http://www.awayresorts.co.uk

What you’ll be doing

You’ll be ensuring the Holiday Home Sales team achieve budget. You will also be championing the use of innovative technology as well as ensuring the new owner experience is outstanding. In more detail, this includes:

• Managing and motivating the Holiday Home Sales team to hit sales and part exchange budgets, as well as making some sales of your own
• Providing an amazing customer service experience to our owners
• Overseeing the aftersales process, ensuring that issues are addressed promptly
• Promoting and facilitating a transparent, honest sales process in line with our company values
• Looking for new and creative ways to generate leads through CGI and VR, pioneering a new experience for holiday home buyers
• Taking ownership of the sales journey, even after completion, so that new owners can be confident their purchase lives up to the sales promise

One more thing…we’re always busy at holiday times, so you’ll need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you’ll need

We are looking for a high-calibre manager who can demonstrate the following:

• A good level of general education
• At least 2 years holiday home sales management experience
• Excellent leadership and motivational skills
• Ability to manage performance issues and conflict situations with confidence and empathy
• Exceptional communication skills and able to adapt style to people at all levels
• A strategic mindset and a forward-thinking outlook, open to new ideas
• A strong focus on customer service delivery

It’s the icing on the cake, but not essential, if you have an NVQ in hospitality, customer services or tourism, have worked in a similar role on a holiday park and have coaching and mentoring experience.

We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill.

What we can offer you

This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including:

• Competitive Pension
• Bonus Scheme
• Life Insurance
• Discounts on Away Resorts Holidays for you & your family & friends!
• On Park Discounts
• Awards and Recognition
• Team Events

Our promise to you

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want to bring your whole self to work!

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Good Luck!

#INDHP