IT Field Engineer

What we need in a nutshell

We're looking for a hands-on, enthusiastic IT Field Engineer to join our Central Support team. Although this is a central role, you'll have a particular focus on supporting our parks across Cornwall and the South, helping keep everything running smoothly behind the scenes. From troubleshooting technical issues to supporting network improvements and new projects, you'll play an important part in making sure our teams have the technology they need to deliver amazing holidays.

Who are we?

At Away Resorts, we're all about creating amazing memories and unforgettable experiences. Our teams are at the heart of everything we do, and our Central Support teams play a huge part in making sure our parks have everything they need to deliver just that.

What you'll be doing

• Providing onsite and remote IT support to our parks across Cornwall and the South, helping resolve technical issues and keep day-to-day operations running smoothly.

• Travelling to our parks to carry out IT maintenance, troubleshoot issues and support technology projects.

• Supporting and maintaining our network infrastructure, including firewalls, switches and connectivity.

• Helping plan and deliver network upgrades and improvements across the business.

• Working closely with our third-party IT providers to make sure services are running effectively and issues are resolved promptly.

• Supporting IT security across our parks, helping colleagues understand the importance of good security practices.

• Identifying opportunities to improve systems, processes and overall IT performance.

• Providing technical advice and guidance to colleagues across the business.

• Supporting the wider IT team with infrastructure projects and day-to-day service delivery.

• Taking part in the IT on-call rota, which may occasionally involve providing out-of-hours support.

Skills, experience, and qualities you'll need

• At least 3 years' experience working within IT Infrastructure and Networking, including projects and business-as-usual support.

• Good knowledge of networking, cloud and telecoms technologies.

• Experience with technologies such as Microsoft Azure, Active Directory, Windows Server, DNS, firewalls and Microsoft 365.

• Experience working with third-party suppliers and managing external IT support.

• Strong analytical and problem-solving skills, with a methodical approach to troubleshooting.

• Excellent communication skills and the ability to build relationships with colleagues at all levels.

• Great organisational skills and the ability to manage your workload and competing priorities.

• A proactive, positive and can-do attitude, with a willingness to learn new skills and technologies.

• The flexibility to travel regularly between our parks across Cornwall and the South.

Experience working within a multi-site or hospitality environment would be desirable.

What we can offer you

• Bonus Scheme

• Private Health Care

• Enhanced Family Benefit

• Life Insurance

• Discounts on Away Resorts Holidays

• On Park Discounts

• Awards and recognition

Our Promise to You

We're committed to creating an inclusive and supportive workplace where everyone feels valued, respected and able to be themselves. We want our people to feel empowered to make a difference, develop their skills and enjoy being part of the Away Resorts family.

Want to join our team? Here's how to apply

If this sounds like the role for you, we'd love to hear from you! Apply today and take the next step in your IT career with Away Resorts.

Good Luck!